Veronica Yang
Sydney,NSW
Summary
Motivated and reliable student from the University of New South Wales, eager to develop customer service and teamwork skills in retail settings. Known for a positive attitude, quick learning, and attention to detail. Holds certificates in Barista, Makeup Artistry, Nail Technology, and Intermediate Culinary Skills, reflecting versatility and a strong work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales assistant
EzyMart
09.2025 - 10.2025
- Process daily transactions quickly and accurately while maintaining friendly, customer-focused service.
- Supported customers with product enquiries, recommendations, and issue resolution, contributing to repeat purchases.
- Ensured shelves and counters were fully stocked, clean, and visually appealing in line with store standards.
- Worked collaboratively with team members to achieve smooth operations during peak hours.
Teaching Assistant
New Oriental International Education, China
01.2025 - 06.2025
- Delivered TOEFL preparation support to students in small-group and individual settings, ensuring clear communication and a positive learning experience.
- Handled diverse student needs with patience and professionalism, developing strong interpersonal and problem-solving skills.
- Assisted instructors with classroom organisation, scheduling, and materials — maintaining accuracy and efficiency under pressure.
- Built strong rapport with students and parents through active listening and clear feedback, demonstrating customer-service-oriented communication.
Education
Bachelor of Commerce - Commerce
University of New South Wales
Sydney, New South Wales, NSW08-2028
Skills
- Customer service
- Interpersonal communication
- Product recommendations
- Issue resolution
- TOEFL score: 108 (Speaking 25)
Certification
- Certified Barista, Specialty Coffee Association – 2024
- Certified Makeup Artist, China Human Resources and Social Security Bureau – 2024
- Certified Nail Technician, China Human Resources and Social Security Bureau – 2024
- Certified Intermediate Chef, China Human Resources and Social Security Bureau – 2024
- TOEFL Score: 108 (Speaking 25)
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
Sales assistant
EzyMart
09.2025 - 10.2025
Teaching Assistant
New Oriental International Education, China
01.2025 - 06.2025
Bachelor of Commerce - Commerce
University of New South Wales