Verronica Bowlden
Busselton,WA
Summary
Dynamic professional with extensive experience at Coles Supermarket, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS system operation and adept at managing inventory, ensuring a seamless shopping experience while supporting team efficiency during peak hours.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Checkout Operator
Coles Supermarket
08.2013 - 01.2022
- Operated cash register for cash, check, and credit card transactions with high accuracy to ensure seamless customer experience.
- Assisted customers with purchases, item location, and reward program enrollment to enhance customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Adapted schedule and took extra shifts to support staffing needs during peak hours.
- Managed inventory levels by restocking and organizing merchandise in front lanes to enhance customer accessibility.
- Taught associates to operate cash registers and back up team members during busy periods.
- Worked with floor team and managers to meet a wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cleaner
Jani King
07.2012 - 08.2012
- Sanitized bathrooms, kitchens, and other areas to ensure compliance with health and safety standards.
- Maintained cleanliness of lobbies, offices, and common areas, enhancing overall appearance and hygiene.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Emptied trashcans and transported waste efficiently to support a clean and organized environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Ensured proper storage of all cleaning tools and equipment after use.
Education
Some College (No Degree) -
Bunbury Senior High School
Bunbury, WASkills
- POS System Operation
- Cash Register Operations
- Operating Cash Registers
- Money Handling
- Cash Handling
- Handling Returns and Exchanges
- Merchandise Stocking
- Customer Service Excellence
- Customer Service
- Customer Assistance
- Guest Service
- Display Setup
- POS Systems
Certification
Certificate 3 Community Services
Timeline
Checkout Operator
Coles Supermarket
08.2013 - 01.2022
Cleaner
Jani King
07.2012 - 08.2012
Some College (No Degree) -
Bunbury Senior High School