Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Victoria Mansour

Summary

I am highly motivated, efficient and organised professional, with a broad range of skills thriving in a high-pressure and team environment. I look forward to undertaking a challenging opportunity where I can utilise my proven skills and core abilities in a progressive and forward-thinking company with the ability to learn and develop further

Overview

9
9
years of professional experience
1
1
Certification

Work History

Domestic Support Worker

Grampians Community Health
05.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Provided high-quality domestic support services to clients in their homes, including cleaning, laundry, and meal preparation.
  • Maintained confidentiality and upheld dignity and respect for all clients.
  • Reported any changes in clients' conditions or home environments to supervisors promptly.
  • Ensured compliance with health and safety regulations, including infection control practices.

Disability Support Worker

Your Own Way
01.2023 - 01.2024
  • Help individuals prepare and cook meals for other NDIS participants
  • Assisted individuals with disabilities in preparing for employment by developing job readiness skills
  • Provided ongoing coaching and workplace accommodations guidance for successful job retention
  • Partnered with local businesses and employers to create inclusive hiring opportunities
  • Maintained detailed case notes and progress reports to track employment outcomes and program success
  • Made sure all individuals were following correct OHS processes throughout the kitchen

Apparel/ Service Assistant

Harris Scarfe
01.2023 - 01.2024
  • Provided exceptional customer service by promptly addressing issues and inquires
  • Assisted in closing of shop and end of day processes counting money and banking money into safes
  • Assisting with Armour Guard and money collection
  • Assisting with opening of shop completing break time sheets & daily store sales/figures
  • Investigated and resolved any customer complaints

Team Member

BWS
01.2022 - 01.2023
  • Received and ensured proper storage of deliveries
  • Managed stock replenishment
  • Maintained product quality and rotation
  • Ensured that appropriate levels of inventory for product lines are maintained and ordered
  • High knowledge with the practices and principles of purchasing goods and services

Bartender

Skyway's Hotel
01.2019 - 01.2020
  • Operating till and taking cash
  • Responsibility on keeping bar clean and tidy
  • Preparing bar for service stocking wines, spirits and beer
  • Preparing coffees for customers
  • Ability to work well within a busy, faced past environment
  • Keen to develop and learn new skills
  • Having a good knowledge on wines, spirits and beers
  • Setting up/work functions for over 200 guests
  • Set up tables, linens, chairs, and serving stations for full-service banquet events.
  • Greet and welcome guests and respond to specific requests in courteous manner.

Deli Assistant

Woolworths
01.2017 - 01.2018
  • Customer Service
  • Stocktake/Facing shelves
  • Strong ability to maintain a clean and sanitised workspace
  • Took and filled all customer orders in a quick and courteous manner.
  • Filled specialty orders for business lunches and other small catered events.
  • Oversaw thorough cleaning of work area daily and at end of shift.
  • Prepped, stored, rotated and stocked.

Skills

  • Teamwork & Collaboration

  • Health and safety awareness

  • Active listening

  • Relationship building

  • Time Management

  • Professional boundaries

  • Life skills development

  • Attention to detail

  • Critical thinking

  • Verbal and written communication

Certification

  • NDIS Worker Screening Check
  • Current Police Check
  • Working With Children Check
  • First Aid & CPR
  • RSA & RSG
  • Certificate III in Business Administration
  • Currently Studying Certificate IV in AOD & Community Services

Timeline

Domestic Support Worker

Grampians Community Health
05.2025 - Current

Disability Support Worker

Your Own Way
01.2023 - 01.2024

Apparel/ Service Assistant

Harris Scarfe
01.2023 - 01.2024

Team Member

BWS
01.2022 - 01.2023

Bartender

Skyway's Hotel
01.2019 - 01.2020

Deli Assistant

Woolworths
01.2017 - 01.2018

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Victoria Mansour