Vicki Woolnough
Hervey Bay
Summary
Results-driven professional with a proven track record in product merchandising and team leadership. Skilled in staff training and compliance enforcement, ensuring high standards in customer service and operational efficiency. A strong work ethic and desire to continually learn
Overview
22
22
years of professional experience
Work History
Deli Assistant
Coles Supermarkets
Hervey Bay
05.2024 - Current
- Prepared fresh deli items, maintaining high quality and presentation standards.
- Ensured compliance with food safety regulations during preparation and storage.
- Guided customers in selecting deli products and addressing inquiries.
- Executed daily opening and closing duties, including display setup and counter cleaning.
Team Lead Merchandiser
Creative Activation
Launceston
04.2022 - 04.2024
- Managed team to achieve 100% completion rate in assigned area.
- Trained new team members on merchandising best practices to enhance performance.
- Executed all layouts and new product cut-ins for store display.
- Covered additional stores during peak hours to ensure staffing needs were met.
Merchandiser
Strikeforce
Launceston
01.2014 - 03.2022
- Executed space planning updates in major supermarkets to enhance layout efficiency.
- Designed product displays and positioned signage to optimize merchandise visibility.
- Ensured compliance with occupational health and safety practices within stores.
- Established timeframes, achieving a 100% completion rate consistently.
Area Manager
Powerforce Merchandising
Launceston
07.2007 - 10.2013
- Oversaw recruitment processes, including interviewing and training of new staff members.
- Reviewed staffing needs to ensure consistent store coverage at all times.
- Allocated weekly work assignments to field team for efficient operations.
- Planned and led frequent staff meetings to discuss priorities and updates.
- Conducted regular one-on-one meetings with employees to provide performance feedback.
- Reviewed and approved payroll and expense reports for team members.
- Performed field visits to assess compliance with merchandising standards.
- Introduced national price checking program in state, providing software troubleshooting support. Ensured completion of KPIs were consistently met.
- Completed general merchandising tasks in my territory, including but not limited to, executing layouts, display builds, store audits, window displays.
Cosmetics Consultant
Mary Kay Australia
Launceston
04.2004 - 07.2007
- Conducted cosmetic consultations, guiding customers in selecting products that best meet their needs.
- Educated clients on product benefits, enhancing their understanding and confidence in product usage.
- Attended trainings and seminars to enhance knowledge of product lines.
- Managed inventory of cosmetics and skincare products, ensuring consistent product availability for customer satisfaction.
- Ensured compliance with health and safety regulations during product handling.
- Prepared orders for shipment or delivery based on customer specifications.
Education
Certificate - Bookkeeping
Thompson Education
01-2007
Ravenswood High School
Launceston, TAS01-1985
Skills
- Product merchandising
- Inventory management
- Leadership skills
- Time management
- Staff training
- Customer service
Timeline
Deli Assistant
Coles Supermarkets
05.2024 - Current
Team Lead Merchandiser
Creative Activation
04.2022 - 04.2024
Merchandiser
Strikeforce
01.2014 - 03.2022
Area Manager
Powerforce Merchandising
07.2007 - 10.2013
Cosmetics Consultant
Mary Kay Australia
04.2004 - 07.2007
Certificate - Bookkeeping
Thompson Education
Ravenswood High School