Victor Auw

• Achieved efficient administration of ExxonMobil Fuel Fleet Cards on Asia Pacific's customer base in Guam, Saipan, Singapore and Hong Kong through effective utilization of IFCS (Integrated Fuel Cards Systems), AIMS (Accounts Information Management Systems), Salesforce and BusinessConnect CRM
• Leveraged Genesis Applications to optimize the performance of Mobil Card Collections in relation to Australia-based clients
• Efficiently updated suspended accounts on the bank's posting system when faced with unmatched account numbers. Conducted timely outbound calls to customers for efficient collections management purposes. Successfully managed customer account risk flags by utilizing Salesforce platform, handling dishonour letters issuance, and facilitating effective email communications with both ExxonMobil Asia Pacific Team and valued customers
• Handled and resolved Collection Management inquiries from inbound customer calls
• Delivered efficient Collections Management services to ExxonMobil Asia Pacific and Australia customers, in line with specified KPIs

• Deliver exceptional customer service through inbound and outbound calls with NDIA Customers and Providers
• Spearheaded the utilization of SAP CRM Solutions for customer registration and support
• Provided support to NDIS MyPlace customers and providers in accessing Service Bookings and Payment Requests through the NDIA portal
• Ensured timely response to all emails from Customers and Providers
• Ensured high-quality customer service delivery to NDIA customers and providers in alignment with Key Performance Indicators

• Effectively utilized SnapEngage Live Chat Solutions along with Salesforce CRM and Sendbloom Campaign Solutions to oversee a state-of-the-art technology platform. As a result, direct sales became effortless while creating new prospects for sales opportunities
• Delivered online sales and comprehensive multi-lingual support to Asia Pacific and worldwide clients
• Managed and assisted customers with Sales and Support for US Cloud Storage Provider Dropbox across Asia Pacific and World Wide

• Held concurrent responsibility for overseeing the implementation of Akamai CDN, FastDNS and GTM Services, RAS, as well as the American International Assurance (AIA) Shared Services Data Centre (SSDC) project in Hong Kong
• Delivered Telecommunication and Network Services, along with IT Managed Services, to support the operations of AIA Regional Asia Pacific Headquarter in Hong Kong
• Managed the successful completion and delivery of the AIA Transition and Transformation Project
• Took charge of the strategic planning and execution for the seamless transfer from Telstra Network to BT MPLS Network
• Implemented Remote Access Server VPN Network for seamless connectivity of remote AIA employees in Asia Pacific

• Delivered IT Consultancy/Management Services or Solutions to a range of SMEs in Hong Kong including True Colours Management Consultants, Gastro Primo Ltd, and Advanced Consulting Ltd
• Achieved successful outcomes in projects related to Office Automation, Email, ERP System Implementation and Network Development
• Created innovative solutions to improve Office Automation, Email Services, ERP System Implementation and the upgrade/migration of Windows Servers as well as the development of Network Infrastructures

• Developed Regional Data Center/Network and IT Infrastructure for strategic business alignment
• Offered technical assistance to a diverse network of over 1,000 end-users across various geographical locations
• Directed and managed a team of 12 staff members, overseeing recruiting and staffing efforts, workload management, deliverable definition, performance review, and compliance with company policies and standards
• Built and developed a new virtual support team to provide level I and II support, resulting in substantial cost savings
• Enhanced services through the creation of quality statements of work (SOW) and service level agreements (SLAs)
• Utilized influential communication skills to develop and maintain beneficial partnerships with essential suppliers, resulting in successful attainment of technical objectives
• Spearheaded a virtualisation project, which resulted in reducing costs by 50% and numbers of servers from 20+ to less than 10 servers supporting the Asia Pacific region
• Increased efficiency of business operations by developing and implementing cost-effective IT solutions and IT infrastructure to support business needs of 2,500 users across the Asia Pacific region
• Completed Lotus Notes server consolidation and migration project that reduced number of servers from seven Lotus Notes servers to one serve on maintenance efforts of engineering team and improved performance