Victor Nieves
Summary
Highly organised and detail-oriented Quality Assurance Officer with extensive experience in managing and inspecting precast materials in large-scale construction projects. Seeking to continue leveraging my exceptional attention to detail, technical expertise, and leadership skills within the construction industry. Committed to maintaining high standards of quality and safety to contribute to the success of John Holland and the Sydney Metro Eastern Tunnel Project.
Overview
12
12
years of professional experience
Work History
Quality Assurance Officer (Leading Hand)
John Holland Group
03.2024 - Current
- Conduct quality inspections on all precast concrete segments and materials for the Sydney Metro Eastern Tunnel Project, working for Tier 1 construction company John Holland.
- Record inspection reports and results in the project’s ERP system.
- Prepare detailed quality control (QC) reports for internal and external stakeholders.
- Conduct routine quality checks on precast units throughout production.
- Liaise with senior managers, production teams, and external contractors on quality assurance processes for both incoming and outgoing materials and products.
- Assisted in managing yard operations, overseeing the efficient movement, organisation, and storage of precast materials.
- Carried out line work at the fit-out station, ensuring the accurate assembly and installation of components to meet project specifications and quality standards.
Customer Service Officer
Linfox Australia
05.2023 - Current
- Receiving physical documents and preparing these for scanning
- Scanning documents and indexing scanned documents
- File creation and physical filling
- Dispatching physical documents for archiving
Self-employed
06.2020 - Current
- Continued business operation as owner operator of successful pet breeding business
- Acquired comprehensive understanding of genetics and breed standards
- Developed and implemented comprehensive health and care protocols, ensuring that all animals receive proper veterinary care, nutrition, and socialization opportunities
- I have worked closely with veterinarians to establish preventative health measures and conduct regular health screenings for all breeding stock
Pre and Post settlements
Dye & Durham Records Management
06.2022 - 04.2023
- Processing orders in SAP to enable correct dispatch, delivery, and invoicing of product
- Be the key contact for pharmacy, wholesale, export, and internal customers
- Managing and tracking orders from receipt to delivery
- Provide reception duties, including meeting and greeting visitors, site induction and administration responsibilities
- Deliver a wide range of reports as required by customers and management, whilst compiling this into computer systems
- Participate in administration functions alongside the Customer Service Team
- Ensure that systems are in place to comply with relevant customer and regulatory requirements, whilst incorporating the site Standard Operating Procedures
- Assist with weekly key performance reporting and analysis to create an efficient and cost-effective administration operation
Team member - Payment Service Operations (PSO)
Westpac Bank
03.2020 - 06.2020
Vehicle Administration officer
Smartgroup Leasing
10.2019 - 03.2020
- Assist internal and external customers supporting international payments and investigations
- Investigating outstanding items
- Incoming and outbound customer calls
- Started this job when COVID lock down begun, was unable to continue working from home in this role without the training, mutually ended employment due to the timing
Administration officer
Marsh & McLennan Companies
05.2019 - 10.2019
- Management of renewal polices for barristers and natural therapists
- Providing customers with essential information on products offered
- Reconciling accounts, invoicing and payments
- Provide high quality customer service to customers
- Management of inbound and outbound enquiries from both and internal and external clients
- Invoicing, collection, arrears, negotiating payment terms, processing salary packaging products
- Processing vehicle applications
- Speaking to customers over the phone and answering email enquiries
- Liaising with other financial institutions
Settlements Officer
Teachers Mutual Bank
04.2017 - 02.2019
Loan Drawdown Specialist
SAI Global
08.2016 - 03.2017
- Maintain credit accounts and release funds at settlements to ensure accounts are compliant and enforceable as per TMB policy and procedures, government regulation and legislation
- Update credit accounts at settlements with current and accurate third-party information
- Register all collateral security documentation for credit accounts including endorsing stamp duty on mortgages
- Reconcile all issues that may arise with one business day of settlement
- Develop and maintain communication to promote positive, profitable and ongoing relationships with members, internal stakeholders and third parties
Lending consultant
Teachers Mutual Bank
08.2012 - 08.2016
- Achieve insurance sales targets set on a monthly basis including cross selling
- Effectively and promptly deal with insurance and product queries from both internal and external clients
- Liaise with underwriters
- Management of lead referral register
- Develop internal networks to identify potential business opportunities
- Contribute to the risk identification process by communicating to management any emerging risks in their area
- Achieve Team Targets & ensure monthly KPI's met
- Management of individual inbound and outbound ledger
- Assist Team Leader in the home loan drawdown space (Settlements)
- In charge of issuing cheques, drawing down loans once settled, auditing files to ensure they meet NAB and government policies
- Validating loans and transaction accounts for our client's borrowers
- Liaising with solicitors and brokers to attain any outstanding information prior to funding the loan
- Assistance in end-to-end client process completion including drawdown and account opening
Education
Occupational First Aid Officer -
NSW White Card -
01.2021
Microsoft Office 2000 - Word & Excel Intermediate -
01.2015
FSR Tier 2 Accreditation -
01.2014
Advance Diploma Nutritional Medicine -
ACNT
01.2009
Certificate IV Master Trainer -
Australian Institute of Fitness
01.2006
Certificate III Gym Instructor -
Australian Institute of Fitness
01.2006
Awards
- 2014, Teachers Mutual Bank - Sales Consultant of the Month
- 2015, Teachers Mutual Bank - Sales Consultant of the Month
- SaleSmart Award (Sale smart program running) - Teachers Mutual Bank
- Star Award for outstanding service - Teachers Mutual Bank
- 2014, Hero Award - Teachers Mutual Bank
- 2014, Highest Leads Credit Products - Teachers Mutual Bank
References
Available upon request
Educationcertificates
- Occupational First Aid Officer
- 2015 Microsoft Office 2000 - Word & Excel Intermediate
- 2014 FSR Tier 2 Accreditation
- Advance Diploma Nutritional Medicine - ACNT 2009
- Certificate IV Master Trainer - Australian Institute of Fitness 2006
- Certificate III Gym Instructor - Australian Institute of Fitness 2006
- 2021 NSW White Card
Timeline
Quality Assurance Officer (Leading Hand)
John Holland Group
03.2024 - Current
Customer Service Officer
Linfox Australia
05.2023 - Current
Pre and Post settlements
Dye & Durham Records Management
06.2022 - 04.2023
Self-employed
06.2020 - Current
Team member - Payment Service Operations (PSO)
Westpac Bank
03.2020 - 06.2020
Vehicle Administration officer
Smartgroup Leasing
10.2019 - 03.2020
Administration officer
Marsh & McLennan Companies
05.2019 - 10.2019
Settlements Officer
Teachers Mutual Bank
04.2017 - 02.2019
Loan Drawdown Specialist
SAI Global
08.2016 - 03.2017
Lending consultant
Teachers Mutual Bank
08.2012 - 08.2016
NSW White Card -
Microsoft Office 2000 - Word & Excel Intermediate -
FSR Tier 2 Accreditation -
Advance Diploma Nutritional Medicine -
ACNT
Certificate IV Master Trainer -
Australian Institute of Fitness
Certificate III Gym Instructor -
Australian Institute of Fitness
Occupational First Aid Officer -
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