Victoria Allen
Cobram,VIC
Summary
Passionate about improving the quality of people's lifestyles through unsurpassed care and service. Seeking to help clients grow in independence through empathy and empowerment. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Yooralla
Cobram, VIC
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Representative
Freedom Logistics
01.2023 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
Gaming Supervisor
ALH Group
02.2019 - 01.2023
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Consulted with managers to organise special events and promotions.
- Trained, supervised and evaluated workers.
- Completed physical inventory counts each month.
- Maintained effective team member communication.
Education
High School Diploma -
Cobram Secondary College
Cobram, VIC11.2018
Skills
- Conflict Mediation
- Google Docs
- Customer Consulting
- Customer Relationships
- Willing to Learn
- Verbal and Written Communication
- Teamwork Skills
Certification
- HLTAID009 / HLTAID010 / HLTAID011 - First Aid
- Working with children check
- RSG
Timeline
Disability Support Worker
Yooralla
09.2023 - Current
Customer Service Representative
Freedom Logistics
01.2023 - 09.2023
Gaming Supervisor
ALH Group
02.2019 - 01.2023
High School Diploma -
Cobram Secondary College
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