Victoria Grasso
Kew,VIC
Summary
Dynamic retail specialist with a proven track record in elevating customer experiences and streamlining operations. Expertise in managing inventory, resolving customer concerns, and executing efficient store processes to drive satisfaction and loyalty in fast-paced luxury settings.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Store Administrator
Hermès Australia
Melbourne, VIC
01.2025 - Current
- Resolved customer complaints promptly, ensuring adherence to company policies and enhancing customer satisfaction.
- Processed payments using point-of-sale systems, ensuring accuracy and efficiency in transactions.
- Executed daily store opening and closing tasks, including setting up displays and managing cash drawer balance.
- Monitored and maintained store inventory levels, including ordering, receiving and restocking merchandise.
Event Staff
Spark Event Group
Melbourne, VIC
01.2024 - Current
- Assisted with event operations at major Australian sporting events including the Australian Open, Grand Prix, AFLW, and Vic Open
Stock Keeper
GUCCI
Melbourne, 3000
07.2022 - 01.2025
- Oversaw daily store operations, including opening/closing, stock management, inventory control, product care, and client relations, ensuring smooth functioning and customer satisfaction.
- Trained new staff and managed the store's overall efficiency to meet KPIs.
- Conducted regular stock audits to ensure accurate inventory records, supporting effective stock management.
Client Advisor
GUCCI
05.2021 - 06.2022
- Engaged clients to foster long-term relationships and ensure satisfaction.
- Mastered brand and product details to elevate customer service experience.
Event Staff
The LUME
11.2021 - 11.2022
- Gained experience in box office, merchandise store, café, ticket scanning, and customer greeting to enhance guest experience.
- Delivered prompt and effective customer service to guests, resolving inquiries and concerns to ensure satisfaction.
- Supported efficient guest registration and check-in processes, contributing to a smooth event experience.
Front of House
Betty's Burgers & Concrete Co.
01.2021 - 07.2021
- Greeted, served, and seated patrons while preparing food and ensuring responsible alcohol service.
- Ensured compliance with all health and safety regulations in front of house areas.
All-rounder
McDonald's
10.2017 - 05.2021
- Executed front of house, back of house, and Barista roles with proficiency.
- Managed order taking, cash handling, customer service, kitchen preparation and cooking, stock replenishment, and cleanliness in line with company standards.
Education
Diploma of Elite Sport -
Carlton College of Sport Business
Carlton, VIC01-2024
VCE -
Methodist Ladies' College
Kew, VIC01-2019
Skills
- Inventory management
- Customer relationship management
- Microsoft 365
- Problem Solving
- Decision making
- Time management
- Leadership
- Communication
Certification
- Working With Children Check
- First Aid
- Responsible Service of Alcohol (RSA)
Timeline
Store Administrator
Hermès Australia
01.2025 - Current
Event Staff
Spark Event Group
01.2024 - Current
Stock Keeper
GUCCI
07.2022 - 01.2025
Event Staff
The LUME
11.2021 - 11.2022
Client Advisor
GUCCI
05.2021 - 06.2022
Front of House
Betty's Burgers & Concrete Co.
01.2021 - 07.2021
All-rounder
McDonald's
10.2017 - 05.2021
Diploma of Elite Sport -
Carlton College of Sport Business
VCE -
Methodist Ladies' College