Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Leach

Nundah,QLD

Summary

Adaptable and dedicated individual with a diverse background in customer service, administrative support, and hands-on roles across various sectors. Demonstrates a robust work ethic, evidenced by accepting and excelling in challenging work conditions and environments. Brings a wealth of skills in communication, organisation, and patient, strategic problem resolution, honed through experiences as a Disability Support Worker, Dental Assistant, and other roles. Committed to continuous learning and contributing positively to collaborative, efficient work environments

Overview

5
5
years of professional experience

Work History

Disability Support Worker

Private Client
01.2021 - Current
  • Collaborated in business venture selling curries, engaging directly with customers, managing transactions, and providing exceptional service, honing interpersonal and communication skills.
  • Demonstrated patience and utilised de-escalation techniques during challenging situations, ensuring safe and supportive environment.
  • Assisted with mastering technology and adapting to new job tasks, ensuring efficient business operations.
  • Encouraged perseverance and provided consistent support in task management and customer interactions.
  • Communicated effectively with customers, ensuring clear and positive interactions and addressing inquiries and issues.

Dental Assistant

Racecourse Road Dental
01.2021 - 07.2021
  • Managed reception duties, including scheduling appointments, handling phone calls, and greeting patients, showcasing organisational and administrative skills.
  • Coordinated with other staff members to ensure smooth clinic operations, demonstrating team collaboration and communication skills.
  • Sterilised and prepared instruments, maintaining organised and efficient workspaces, reflecting attention to detail and adherence to standards.

Fruit Picker

Austchilli
11.2020 - 01.2021
  • Proactively accepted and relocated for a physically demanding role during a labor shortage amidst the COVID-19 pandemic, showcasing adaptability and a strong work ethic.
  • Worked intensive 8-hour shifts starting at 3 am, six days a week, in challenging summer conditions, demonstrating resilience and commitment.
  • Developed a significant understanding of the importance of time management and efficiency in a high-pressure, physically demanding environment.
  • Cultivated an ability to perform at peak efficiency and successfully cope and work effectively in harsh conditions.

Waitress

Salt Meats Cheese
03.2019 - 10.2019
  • Provided detailed overviews of specials and menu items and answered questions about complex dish preparation, demonstrating strong communication and customer service skills.
  • Offered recommendations on wine pairings and ensured personal levels of attention during meals, showcasing attention to detail and customer satisfaction.
  • Managed multiple tasks, including explaining menu items, recommending pairings, and ensuring customer satisfaction, demonstrating multitasking and organisational skills.

Education

Bachelor of Science - Psychology/Justice

Queensland University of Technology
Brisbane, QLD
11.2025

High School Diploma -

St. Margaret's Anglican Girls School
Ascot, QLD
11.2020

Skills

  • Communication: Proven ability to communicate effectively with diverse stakeholders, providing clear information and resolving issues
  • Interpersonal Skills: Demonstrated ability to build and maintain positive relationships with individuals from varied backgrounds
  • Organisational Skills: Adept at managing multiple tasks and priorities, ensuring timely and accurate completion
  • Adaptability: Proven ability to adapt to new challenges and learn quickly in varied work environments
  • Customer Service: Extensive experience in customer-facing roles, ensuring customer satisfaction and effective problem resolution
  • Team Collaboration: Experience working collaboratively with team members to achieve common goals and maintain smooth operations

Timeline

Disability Support Worker

Private Client
01.2021 - Current

Dental Assistant

Racecourse Road Dental
01.2021 - 07.2021

Fruit Picker

Austchilli
11.2020 - 01.2021

Waitress

Salt Meats Cheese
03.2019 - 10.2019

Bachelor of Science - Psychology/Justice

Queensland University of Technology

High School Diploma -

St. Margaret's Anglican Girls School

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Victoria Leach