Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Nothdurft

Meridian Plains,QLD

Summary

Dynamic professional with extensive experience at Suna Shoes, excelling in staff development and training. Proven ability to enhance customer satisfaction through effective problem-solving and collaboration. Skilled in inventory management, fostering teamwork, and driving operational efficiency. Committed to creating a positive work environment while achieving sales targets and improving store performance.

Overview

27
27
years of professional experience

Work History

2IC Manager

Suna Shoes
10.2022 - Current
  • Assisted in daily operations, ensuring smooth workflow and adherence to safety protocols
  • Was the highest Customer sign up staff member for 9 stores, helping build customer base.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
  • Contributed to inventory management efforts by tracking stock levels and reporting discrepancies.
  • Observed senior managers to gain insights into strategic decision-making processes and operational improvements.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.

Salesperson

Katies Fashions
02.2021 - 10.2022
  • Engaged customers through personalized service, enhancing overall shopping experience.
  • Achieved many Super sales above $600
  • Assisted in maintaining visual merchandising standards to drive product presentation.
  • Processed transactions efficiently, ensuring accuracy and customer satisfaction.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Our store was consistently in top 3 performers in Australia for sales targets.

Retail Assistant

Aldi Pty Ltd
11.1998 - 10.2020
  • Stocked shelves, ensuring product availability and adherence to merchandising standards.
  • Completed over 10 years of service
  • Proud to be part of the team that was consistently voted friendliest store.
  • Won Mystery shopper awards for the store
  • Operated cash registers, processing transactions accurately and maintaining cash drawer integrity.
  • Collaborated with team members to maintain cleanliness and organization of sales floor.
  • Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
  • Trained new staff on operational procedures and customer service protocols effectively.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Education

Cert IV Assessment And Workplace Training

Queensland Tafe
Bremer Tafe

Coaching Skills

National Onsite Training
Ipswich, QLD

Diploma of Counselling -

Community Training Australia
Sunshine Coast, QLD

Cert 3 in Individual Support

Steps Education And Training
Sunshine Coast, QLD
2022

Skills

  • Inventory Control
  • Problem Resolution
  • Customer Relations
  • Employee Scheduling
  • Labor Cost Controls
  • Workflow Planning
  • Growth Planning

Timeline

2IC Manager

Suna Shoes
10.2022 - Current

Salesperson

Katies Fashions
02.2021 - 10.2022

Retail Assistant

Aldi Pty Ltd
11.1998 - 10.2020

Cert IV Assessment And Workplace Training

Queensland Tafe

Coaching Skills

National Onsite Training

Diploma of Counselling -

Community Training Australia

Cert 3 in Individual Support

Steps Education And Training

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Victoria Nothdurft