Victoria Skea
Perth,WA
Summary
Dedicated and enthusiastic worker with almost 7 years of hands-on experience in customer service.
Occupational Therapy student with a focus on quality and teamwork. Passionate about service and community involvement, highlighted through volunteer work and CPD. Eager to learn new skills. Strong communicator and team player with colleagues, students and the community.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Town of Cambridge
08.2021 - Current
- Consistently meet productivity and performance targets for fast and high-quality service.
- Professional communication with colleagues, establishing inter-professional relationships.
- Followed up on emails from customers and staff inquiries within standard response times.
- Assisted in employee training.
Creche Assistant
Town of Cambridge
05.2021 - Current
- Supervise and care for children ages 5 months to 10 years.
- Communicated with children's parents and guardians about daily activities, behaviours and problems.
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Built relationships with and encouraged social development within children
Cafe Assistant
Town of Cambridge
01.2021 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Answered customer phone calls to provide speedy and accurate information
- Started friendly conversations with cafe customers
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Voluntary Worker
RehabMe Intensive Collective
12.2021 - 12.2021
- Welcomed and supported children with a disability and family members to their therapy rooms
- Took part in assisting allied health professionals in their therapy activities
- Helped organize and implement programs and projects to aid the community and individuals.
- Adhered to strict confidentiality policies in regard to personal data.
- Offered support and assistance to community members.
Volountary Worker
Vinnies
12.2020 - Current
- Prepared hampers and organised items
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated and managed volunteer activities for community service projects.
Cashier/ Casual Worker
Brumbys
06.2016 - 01.2021
- Completed daily tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Occupational Therapy (Honours) - Allied Health
Curtin University
WAHigh School Diploma -
Newman College
Perth WA10.2020
Skills
- Staff mentoring
- Active listener and learner
- Interpersonal skills
- Flexible and organised
- Time management
- Leadership skills
Additional Information
- Certified in Cardio-Pulmonary Resuscitation (HLTAID009)
- Certified in First Aid HLTAID003
- Working with Children Check
- Manual Handling Certificate
- Hand Hygiene Certificate
- National Police Certificate
- NDIS Worker Screening Check
- Triple vaccinated COVID-19 Vaccination
- Up-to-date immunology
- NDIS "Quality, Saftye and You" - NDIS worker orientation module
- MoCA certification
Accomplishments
- Guild/faction award - "Thomas More Guild Award" - Awarded due to dedication, teamwork and providing assistance to any job needed to be completed
- Psychology award - awarded due to being the top achieving student in my cohort for the subject
- A series of excellence and endeavor awards over high school showing high levels of commitment and success to my work
- 2018 MVP award Newman Sienna Netball team. Held the position of team captain/or co captain for Newman Sienna Netball team from 2017-2019
School awards
Sporting award/ achievements
Referees
Olivia Aston | Previous Placement Supervisor
Olivia.Aston@health.wa.gov.au
Fiona Griffin | Senior Administrative Officer (Supervisor) Bold Park Aquatic
0452 203 021
Timeline
Voluntary Worker
RehabMe Intensive Collective
12.2021 - 12.2021
Customer Service Officer
Town of Cambridge
08.2021 - Current
Creche Assistant
Town of Cambridge
05.2021 - Current
Cafe Assistant
Town of Cambridge
01.2021 - Current
Volountary Worker
Vinnies
12.2020 - Current
Cashier/ Casual Worker
Brumbys
06.2016 - 01.2021
Bachelor of Occupational Therapy (Honours) - Allied Health
Curtin University
High School Diploma -
Newman College
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