Summary
Overview
Work History
Education
Skills
Timeline
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Rochelle Cassidy

Logan City

Summary

Dynamic Postal Delivery Officer with proven expertise in package handling and route navigation at Australia Post. Recognized for enhancing safety protocols and fostering teamwork, while delivering exceptional customer service. Skilled in vehicle maintenance and adept at managing high-pressure situations, ensuring timely and accurate deliveries. Committed to maintaining efficiency and reliability in all operations.

Overview

3
3
years of professional experience

Work History

Postal Delivery Officer

Australia Post
10.2024 - Current
  • Enhanced safety protocols by consistently performing vehicle inspections.
  • Kept abreast of changes in postal regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
  • Implemented effective sorting methods to maintain accuracy under heavy workloads.
  • Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
  • Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.
  • Handled fragile packages carefully, following proper handling procedures to minimize damage during transport or storage.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Handled mail and packages with care to prevent damage during delivery.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
  • Facilitated seamless shipping processes by accurately labeling outgoing shipments before transportation from the warehouse facility.
  • Maximized storage space utilization by effectively organizing pallets in designated areas.
  • Demonstrated flexibility and adaptability in response to changing priorities or task assignments within a fast-paced work setting.
  • Streamlined product retrieval process through detailed knowledge of warehouse layout, reducing time spent searching for specific items.
  • Optimized workflow efficiency by coordinating closely with teammates during high-volume periods, ensuring timely completion of assigned tasks.
  • Collaborated with fellow team members, fostering a positive work environment and efficient communication during daily tasks.

Nightfill

Coles Supermarket
08.2024 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
  • Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
  • Assisted in boosting sales through strategic merchandise displays and promotional activities.
  • Enhanced customer satisfaction by providing personalized service and product recommendations.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Uber Driver

Uber
01.2022 - 10.2024
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Adhered to all safety regulations and traffic laws while driving.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Navigated efficiently through heavy traffic, optimizing ride durations.
  • Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
  • Demonstrated exceptional problem-solving skills during unexpected delays or issues.

Education

Certificate IV In Aging Support - Aged Care

Traxion Training
17-19 Mount Gravatt Capalaba Rd, Mount Gravatt
01.2018

Skills

  • Package handling
  • Loading and unloading
  • Dependability
  • Flexibility
  • Heavy lifting
  • Hand-eye coordination
  • Route planning
  • Vehicle maintenance
  • Delivery scheduling
  • Address verification
  • Prioritization
  • Sorting mail
  • Collaboration
  • Accountability
  • Safety awareness
  • Parcel delivery
  • Vehicle loading
  • Route navigation
  • Weather tolerance
  • Load management
  • Scan parcels
  • Documentation & recordkeeping
  • Technology use
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Punctuality
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Decision-making
  • Physical strength
  • Relationship building
  • Vehicle inspections
  • GPS use
  • Professionalism
  • Adaptability
  • Equipment maintenance
  • Vehicle operation
  • Professional demeanor
  • First Aid/CPR
  • Package scanning
  • Collect packages
  • Manage sorting

Timeline

Postal Delivery Officer

Australia Post
10.2024 - Current

Nightfill

Coles Supermarket
08.2024 - 01.2025

Uber Driver

Uber
01.2022 - 10.2024

Certificate IV In Aging Support - Aged Care

Traxion Training

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Rochelle Cassidy