Vidhi Bhanushali
Retail Sales Consultant
Perth
Summary
Goal-oriented with forward-thinking and resilient mindset. Bringing years of experience and looking for dynamic, growth-oriented position. Adept at solving client complaints and problems while remaining calm and professional. Capable of building excellent client relationships through interaction and rapport. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Retail Sales Consultant
Telstra Store
03.2023 - Current
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Sales Counselor
Coding Invaders By Mentors Pro
11.2022 - 02.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Achieving targets week on week and maintaining consistency along the timelines.
Sales Manager
Whitehatjr
07.2022 - 10.2022
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Freelance Content Writer
Overseas Client
01.2022 - 06.2022
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Repurposed and optimized existing content for use in different mediums.
- Presented clients with unique copy options based on overall marketing objectives.
- Managed competing deadlines with efficiency.
- Produced original, creative content for promotional advertisements and marketing materials.
Technical Writer
Ibruk Consulting Pvt Ltd
08.2020 - 12.2021
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Presented new technology and drafted white papers and other technical documents to complete packages.
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Observed in-progress operations to identify important steps for technical instructions.
- Planned and monitored implementation of technology-based learning programs.
- Designed course materials and supported implementation.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Contributed to development of comprehensive employee training courses.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Worked closely with instructors to prepare online materials, content and tools to facilitate training in Ivy League schools.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Contract Technical Writer
Ibruk Consulting Pvt Ltd
10.2019 - 07.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked for an Australia based company, Worley, in Quality Assurance process.
Freelance Content Writer
Overseas Client
05.2018 - 09.2019
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
- Conducted extensive internet research to provide facts and statistics for articles and blogs.
- Created monthly Excel spreadsheets to manage client projects and deadlines.
- Created concise, eye-catching headlines and wrote articles on environmental and business topics.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Ghostwrote articles for different clients and agencies in automotive and environmental industries, incorporating relevant SEO terms and interlinking.
- Managed competing deadlines with efficiency.
Client Servicing and Marketing Executive
Sunrise Publicity LLP
04.2017 - 04.2018
- Responded to client concerns and questions via telecommunication and email
- Assessed individual client situations and made targeted recommendations for media services to resolve specific situations
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Performed various administrative functions, including filing paperwork, delivering and sorting mails
- Developed team communications and information for meetings
- Worked with Outdoor Media Agencies to understand requirements and provide exceptional services
- Received and submitted customer payments to further reduce open account balances
- Collaborated with advertisers and managers to market media services
- Reviewed financial aspects such as budgets, expenditures and research and development appropriations
- Directed marketing plans for various clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals
- Developed new branding strategies and marketing collateral to bring in new business and achieve revenue targets
- Evaluated and optimized marketing strategies to improve goal attainment
- Continually maintained and improved company's reputation and positive image in markets served
Freelance Content Writer
Overseas Client
04.2015 - 03.2017
- Produced original, creative content for promotional advertisements and marketing materials
- Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure
- Managed competing deadlines with efficiency
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
Content Writer Intern
India.com
08.2014 - 03.2015
- Created original content as an Author on India.com website (Reference link - https://www.india.com/author/vidhi-bhanushali)
- Collaborated with creative director and copywriting team in completing all phases of client projects from planning to on-time completion of quality deliverables
- Produced original, creative content for promotional advertisements and marketing materials
- Reviewed and edited final copy for accuracy before publishing
Digital Marketing Intern
Bink Media
06.2014 - 07.2014
- Monitored social media and online sources for industry trends
- Helped clients develop website portals and social media pages to promote businesses
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
Education
Masters - Management Information Systems
Edith Cowan University
Perth, WA 04.2001 -
Bachelor's - Mass Media (Journalism)
S. K. Somaiya Degree College of Arts, Science And Commerce
India 04.2001 -
High School Diploma -
H. K. Gidwani Cosmopolitan English High School
Mulund 04.2001 -
Skills
Time Management
Timeline
Retail Sales Consultant
Telstra Store
03.2023 - Current
Sales Counselor
Coding Invaders By Mentors Pro
11.2022 - 02.2023
Sales Manager
Whitehatjr
07.2022 - 10.2022
Freelance Content Writer
Overseas Client
01.2022 - 06.2022
Technical Writer
Ibruk Consulting Pvt Ltd
08.2020 - 12.2021
Contract Technical Writer
Ibruk Consulting Pvt Ltd
10.2019 - 07.2020
Freelance Content Writer
Overseas Client
05.2018 - 09.2019
Client Servicing and Marketing Executive
Sunrise Publicity LLP
04.2017 - 04.2018
Freelance Content Writer
Overseas Client
04.2015 - 03.2017
Content Writer Intern
India.com
08.2014 - 03.2015
Digital Marketing Intern
Bink Media
06.2014 - 07.2014
Masters - Management Information Systems
Edith Cowan University
04.2001 -
Bachelor's - Mass Media (Journalism)
S. K. Somaiya Degree College of Arts, Science And Commerce
04.2001 -
High School Diploma -
H. K. Gidwani Cosmopolitan English High School
04.2001 -
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