Viet Hoang Nguyen
Melbourne,VIC
Summary
Highly motivated, with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities, and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow, and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Kicksdaily
Ho Chi Minh City, Viet Nam
01.2022 - 03.2025
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Assisted customers with returns, exchanges and refunds.
- Answered customer inquiries regarding product features, pricing, and availability.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
Sales Assistant and Customer Service
Xuan Hoa Infrastructure Corporation
Ha Noi, Viet Nam
03.2024 - 01.2025
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Greeted customers and provided assistance with product selection.
- Answered incoming telephone calls to provide store, products and services information.
- Provided excellent customer service to clients in person and over the phone.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Maintained records related to sales for store management.
- Assisted customers in locating products, providing detailed information and recommendations.
Sales Assistant
Joya Travel
Ha Noi, Viet Nam
06.2022 - 09.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
- Advised customers on the latest product features and benefits.
- Negotiated deals and handled complaints or objections.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
BBA - Hospitality And Tourism Management
RMIT University
Melbourne, VICSkills
- Customer service
- Inventory management
- Sales analysis
- Conflict resolution
- Team collaboration
- Project management
- Social media engagement
- Cold calling
- Stock management
Languages
English
Professional
Vietnamese
Native/ Bilingual
Chinese (Mandarin)
Elementary
Affiliations
- Vice-Captain of High school soccer team
- First place in High School Soccer Competition
Timeline
Sales Assistant and Customer Service
Xuan Hoa Infrastructure Corporation
03.2024 - 01.2025
Sales Assistant
Joya Travel
06.2022 - 09.2022
Sales Assistant
Kicksdaily
01.2022 - 03.2025
BBA - Hospitality And Tourism Management
RMIT University
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