Summary
Overview
Work History
Education
Skills
Timeline
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Vilikesa Tuinilotu

Melbourne,VIC

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

5
5
years of professional experience

Work History

Hotel Duty Manager

Brady Hotel Hardware Lanes
Melbourne
05.2024 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.

FIFO Job

BHP
South Australia
08.2023 - 04.2024

Front Office Night Auditor

Causeway Hotel Melbourne
Melbourne
06.2022 - 03.2023

Front Office Assistant

Pullman Hotel
Melbourne
01.2019 - 06.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Education

Diploma in Hotel Management

Fiji National University
Fiji Island
2019

Year 12 Pass

Korovuto College
Fiji Island
2017

Skills

  • Staff Training and Development
  • Health and safety compliance
  • Property Maintenance
  • Complaint Handling

Timeline

Hotel Duty Manager

Brady Hotel Hardware Lanes
05.2024 - Current

FIFO Job

BHP
08.2023 - 04.2024

Front Office Night Auditor

Causeway Hotel Melbourne
06.2022 - 03.2023

Front Office Assistant

Pullman Hotel
01.2019 - 06.2021

Diploma in Hotel Management

Fiji National University

Year 12 Pass

Korovuto College
Vilikesa Tuinilotu