Vineeth Madas
13 Posnford Drive
Summary
Skilled Professional with experience in operations and with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
United Petroleum, Corio North
04.2023 - Current
- Managing store organization.
- Managing inventory control process.
- Trained staff members in successful strategies and sales.
- Maintaining customer satisfaction.
- Communicating store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managing Rosters for all staff members.
- Hands on assistance to customers and assessing needs.
Commission Agent
United Petroleum, Charleville Pie Face
01.2020 - 08.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labelling items, and arranging according.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided exceptional services and built customer loyalty and retention.
Commision Agent
United Petroleum, Charleville Roadhouse
12.2020 - 03.2022
- Multi-tasking store operations, customer service and food handling in both pie face and roadhouse.
- Monitored stock levels for both the stores.
- Recruit, hire and train new staff members on customer service skills, food and beverage knowledge, sales, health and safety standards.
- Managed staff rostering for both pie face and roadhouse stores and maintained smooth operations.
- Regularly interacted with customers to obtain feedback on product quality and service levels.
Store Manager
United Petroleum, Roma
05.2018 - 12.2020
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
Store Manager
Dominos's Pizza Paddington
12.2014 - 12.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached staff members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Shift Runner
Domino's Pizza Paddington
01.2014 - 11.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Analyzed sales figures and identified areas for improvement.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Pizza Maker
Domino's Pizza Paddington
11.2012 - 12.2013
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
Education
Master of Information Technology - Computer Networking And Telecommunications
James Cook University
Brisbane, QLD11.2014
Bachelors of Electronics & Communications - Engineering Technology
Bharat Institute of Engineering & Technology
India07.2011
Skills
- Strong Communication Abilities
- Business Development
- Customer Service
- Problem-Solving Skills
- Customer Complaint Resolution
- Upselling Strategies
- Retail Effectiveness
Certification
- Food Safety Supervisor
- Responsible Service of Alcohol Victoria
References
United Petroleum
- Max Saggar (Qld State Manager) - 0406702490
- Bal Banigiri (CA, United Corio North) - 0414580347
Timeline
Store Manager
United Petroleum, Corio North
04.2023 - Current
Commision Agent
United Petroleum, Charleville Roadhouse
12.2020 - 03.2022
Commission Agent
United Petroleum, Charleville Pie Face
01.2020 - 08.2022
Store Manager
United Petroleum, Roma
05.2018 - 12.2020
Store Manager
Dominos's Pizza Paddington
12.2014 - 12.2017
Shift Runner
Domino's Pizza Paddington
01.2014 - 11.2014
Pizza Maker
Domino's Pizza Paddington
11.2012 - 12.2013
Master of Information Technology - Computer Networking And Telecommunications
James Cook University
Bachelors of Electronics & Communications - Engineering Technology
Bharat Institute of Engineering & Technology
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