Vinisha Gudluru
Melbourne,Australia
Summary
Professional with strong motivation and attention to detail seeking the post of Business Analyst. Using my superior research and analytical abilities Aim to contribute to the success of the organization by thoroughly investigating and comprehending processes, tasks, and activities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Business Performance Analyst
NSW Department of Customer Service (GRA Governance customer & Policy)
04.2023 - 12.2023
- Conducted data validation and extraction tasks to enhance accuracy and reliability of data inputs for diverse business performance reports.
- Implemented process improvements through successful collaboration with diverse teams, contributing to enhanced organizational performance.
- Enhanced proficiency by developing and maintaining detailed process maps that simplify complex tasks into manageable steps.
- Collaborated with cross-functional teams to gather requirements and design a user-friendly dashboard interface, resulting in a 20% increase in user satisfaction.
- Collaborated with cross-departmental teams on aligning business objectives, resulting in improved operational performance and increased efficiency.
- Identified areas for process improvement through root cause analysis of operational issues.
- Supported the implementation of new technologies that enhanced reporting capabilities.
- Created dashboards and visualizations to communicate complex data in an easy-to-understand format.
- Facilitated workshops with senior leadership teams to discuss strategic initiatives.
- Documented business requirements for new systems or software implementations.
- Evaluated the effectiveness of organizational performance metrics in relation to established goals.
- Prepared presentations summarizing key metrics and insights from analytics projects.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Collected, tracked and evaluated current business and market trend data.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Gathered and monitored up-to-date information on business and market trends. Conducted research on industry-leading strategies for effective business performance management.
Customer Communications Campaign Analyst
Newcastle Permanent Building Society
Newcastle, NSW
- Conducted thorough analysis of marketing campaign data to identify potential areas of growth
- Enhanced marketing strategy by analyzing customer behavior and effectively communicating findings to stakeholders, while also ensuring quality assurance.
- Closely partnering with Insight Analyst, Business Analyst, IT, and suppliers; presenting findings to stakeholders in order to inform marketing decisions and enhance the availability of data for campaigns
- Organized technical specification approvals before campaign development and coding. Collaborated with diverse stakeholders to anticipate needs and offer data-driven guidance for marketing success.
- Contributed to the success of Essential Mail by providing statement messaging files, identifying potential customer engagement avenues through available systems, and creating Campaign reports using Power BI.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Created proposals for service and product strategies based on marketing data.
- Summarized raw data and analyses and made recommendations based on findings.
- Worked with vendors to maintain strong relationships and negotiate contracts.
- Developed and implemented strategies to help drive campaign success.
- Assisted in budgeting processes, ensuring financial targets were met or exceeded.
System Administrator
Supported Care
Green Slopes, QLD
- Assisted with client/staff updates during the execution of infrastructure implementation, security measures, maintenance routines, and monitoring systems for onsite. Gathered necessary information from both internal and external stakeholders.
- Utilized NDIS package to effectively control participants' budgets, maintain vital medical history, and coordinate planned activities.
- Contributed to improving individuals' quality of life by assisting with daily tasks and facilitating community involvement.
- Resolved complex technical problems within established service level agreements.
- Continuously monitored system performance to optimize operations and identify potential issues. Oversaw user account creation and managed access rights.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Proactively monitored network performance, making necessary adjustments to maintain optimal functioning.
- Provided guidance on best practices related to system administration procedures.
Education
Professional Year in Information Technology -
Performance Education
Brisbane, QLDMaster of Information Systems -
Brisbane, Australia CQUniversity
Brisbane, QLDBachelors in bioinformatics -
Satyabhama University
Skills
- Excellent problem-solving skills
- Interpersonal relationship and stakeholder management and delivery
- Competency in Microsoft applications including SharePoint, Excel, Visio, Word, Power BI and Atlassian tools like JIRA, Kanban, MIRO, Confluence
- Exceptional analytical and conceptual thinking skills
- Creative problem solving
- Sourcing, manipulating, and drawing meaningful insights from disparate datasets
- Collaborating closely with stakeholders to gather and document business requirements, including Epics, Features, and User Stories
- Providing support for UAT, including planning and execution
- Good knowledge on programming skills like SQL and Java
- Task Prioritization and Excellent Communication
Certification
- Professional Year in Information Technology
Timeline
Business Performance Analyst
NSW Department of Customer Service (GRA Governance customer & Policy)
04.2023 - 12.2023
Customer Communications Campaign Analyst
Newcastle Permanent Building Society
System Administrator
Supported Care
Professional Year in Information Technology -
Performance Education
Master of Information Systems -
Brisbane, Australia CQUniversity
Bachelors in bioinformatics -
Satyabhama University
- Professional Year in Information Technology
Similar Profiles
Prapti PalmaPrapti Palma
Customer Service Officer at Service NSW - Department of Customer ServiceCustomer Service Officer at Service NSW - Department of Customer Service
Nadia AhmadNadia Ahmad
Assistant Policy Officer at NSW Department of Customer ServiceAssistant Policy Officer at NSW Department of Customer Service
Florencia VelezFlorencia Velez
Advisor Strategic Communications at NSW Department Of Customer ServiceAdvisor Strategic Communications at NSW Department Of Customer Service