Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Timeline
Generic

Virginia Zucca

Sydney,Australia

Summary

Committed professional with a background in hospitality and administration, now dedicated to social work. I believe in the power of teamwork, respect, and equality. I take a holistic approach that values cultural diversity and encourages curiosity and genuine interest in others. My goal is to create supportive, inclusive environments where everyone feels valued.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Admin & Receptionist

Function PCP
04.2025 - Current
  • Manage all administrative tasks for both the physiotherapy clinic and the gym.
  • Handle client bookings, schedules, and daily operations.
  • Arrange external appointments such as X-rays or medical document requests, including Medicare-related paperwork.
  • Answer calls and emails, providing information and assistance to patients.
  • Maintain and organise clinical records, ensuring accuracy and confidentiality.
  • Support the team with daily duties to ensure smooth clinic operations.

Team Leader

The Butchers Block Group
Sydney
02.2023 - 04.2025
  • Supervised a large front-of-house team in a busy, casual dining environment.
  • Trained and coached staff to improve service quality and efficiency.
  • Managed bookings, POS operations, and compliance with safety and hygiene standards.
  • Coordinated daily floor operations to ensure smooth service flow.
  • Resolved customer concerns in a professional and timely manner.

Team Leader

Lotus Dining Group
Sydney
01.2022 - 01.2023
  • Led a front-of-house team in a high-end dining setting focused on events and cultural diversity.
  • Coordinated service for private functions and large group bookings.
  • Trained staff to deliver personalised customer service and uphold brand standards.
  • Worked closely with a multicultural team, adapting service style to meet guest expectations.
  • Maintained high safety, hygiene, and presentation standards.

Head Waiter

Fermento Food and Wine Bar
Sydney
10.2021 - 12.2022
  • Provided excellent customer service on site and over the phone
  • Processed payments and managed reservation system
  • Training of new staff members
  • Greeted and seated guests
  • Took food and beverage orders
  • Answered questions about the menu and made recommendations

Hostel Supervisor

Sydney Central Backpacker Hostel
10.2020 - 04.2021
  • Managed hostel bookings through the reservation system and online platforms.
  • Answered phone calls and emails, providing information and assistance to guests.
  • Welcomed guests and supported check-in and check-out processes.
  • Maintained cleanliness and order in common areas and rooms.

Construction Laborer

Daves
10.2020 - 04.2021
  • Assisted in constructing reinforced concrete and brick structures.
  • Executed formwork, bricklaying, and basic installations with precision.
  • Operated tools and equipment safely while adhering to site safety regulations.
  • Maintained a clean and organized worksite by managing material movement efficiently.

Farm Worker

Macadamia Australian Farm
Bundaberg, QLD
02.2020 - 07.2020
  • Harvested and packed macadamia nuts, meeting quality standards.
  • Managed and maintained irrigation systems, including tree pruning.
  • Supervised and supported the irrigation team.
  • Introduced innovative ideas from my own culture to improve work processes.

Au Pair

Private Family
10.2019 - 02.2020
  • Supervised four children, ensuring adherence to daily routines and activities.
  • Facilitated transportation to school and extracurricular engagements.
  • Organized enriching activities, including cooking, board games, and creative projects.
  • Assisted with homework and supported learning initiatives at home.
  • Maintained a safe and nurturing environment for all children.

Education

Diploma - Community Services

Australian Learning Group
Sydney
08.2025

High School Diploma - Human Sciences

Liceo M.G. Agnesi
Milan
01.2019

Skills

  • Soft Skills: Leadership, Communication, Problem-solving, Teamwork, Time Management, Adaptability, Organization
  • Technical Skills: POS Systems, Microsoft Office, Reservation Platforms, Email & Phone Communication, Administrative support

Certification

  • First Aid & CPR - Australia
  • Responsible Service of Alcohol (RSA), if applicable
  • Working With Children Check (WWCC)

Languages

Italian - Native, English - Fluent

Volunteer Experience

  • Scout Association – AGESCI Milano 51 (2008–2019)
    Led activities for children and teenagers, organised outdoor camps, and managed camp logistics. Took part in event setup and safety planning, fostering teamwork and responsibility in a community setting.
  • Social Research & Community Projects
    Bollate Correctional Facility & San Patrignano Rehab Center (2019) – Interviewed residents and staff, collected stories, and created proposals to improve shared spaces and community well-being.
    Palazzo delle Stelline Project, Milan (2017–2018) – Researched orphanage archives, conducted interviews, and documented historical narratives to preserve local heritage.
  • Emergenza Freddo(Cold Emergency Project) -Winter shelter project for homeless people. Helped restore and prepare an abandoned house to host homeless individuals during winter. Cooked meals, provided beds and warm clothing, and supported guests in finding jobs and applying for residence permitsts.
  • Arab Community Project, Milan – Corvetto – Worked with Arab women and children, teaching basic Italian language skills. Organised cultural activities and games for children, and created opportunities for cultural exchange between the local and Arab communities.

Timeline

Admin & Receptionist

Function PCP
04.2025 - Current

Team Leader

The Butchers Block Group
02.2023 - 04.2025

Team Leader

Lotus Dining Group
01.2022 - 01.2023

Head Waiter

Fermento Food and Wine Bar
10.2021 - 12.2022

Hostel Supervisor

Sydney Central Backpacker Hostel
10.2020 - 04.2021

Construction Laborer

Daves
10.2020 - 04.2021

Farm Worker

Macadamia Australian Farm
02.2020 - 07.2020

Au Pair

Private Family
10.2019 - 02.2020

Diploma - Community Services

Australian Learning Group

High School Diploma - Human Sciences

Liceo M.G. Agnesi
Virginia Zucca