Summary
Overview
Work History
Education
Timeline
Generic

Veerpal Kaur

Ingle Farm,SA

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

10
10
years of professional experience

Work History

Residential Services Manager

Residential Care Services
06.2022 - Current
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Defined clear targets and objectives and communicated to other team members.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Clinical Manager

Estia Health
09.2019 - 06.2021
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Oversaw overall operation of nursing services and patient care.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Regularly evaluated employee performance and provided feedback.
  • Reviewed operational policies and recommended solutions and change to medical director.

Registered Nurse

Aged Care
01.2015 - 09.2018
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

Education

Bachelor of Arts - Bachelor of Nursing

Flinders University
Adelaide, Australia
12.2014

Advanced Diploma of Community Services - Social Work

Sheffield College
Adel
06.2012

Certificate of Aged Care - Age Care

Healthcare Australia
Adelaide, Australia
05.2010

Timeline

Residential Services Manager

Residential Care Services
06.2022 - Current

Clinical Manager

Estia Health
09.2019 - 06.2021

Registered Nurse

Aged Care
01.2015 - 09.2018

Bachelor of Arts - Bachelor of Nursing

Flinders University

Advanced Diploma of Community Services - Social Work

Sheffield College

Certificate of Aged Care - Age Care

Healthcare Australia

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Veerpal Kaur