Nitika Parmar
Ingleburn
Summary
Dynamic professional with a strong background in safety compliance and customer service at Sydney Trains. Proven ability to resolve issues effectively while maintaining a focus on passenger safety. Skilled in incident reporting and problem-solving, consistently enhancing service delivery and team performance through clear communication and attention to detail.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Train Guard
Sydney trains
02.2026 - Current
- Monitored train operations to ensure safety and compliance with regulations.
- Assisted passengers with inquiries and provided timely information on services.
- Conducted safety checks on trains and equipment before departure.
- Reported incidents and abnormalities to management for timely resolution.
Entrepreneur
Infinity collections
09.2019 - 12.2025
- Manage online store operations
- Handle customer enquiries and orders
- Coordinate shipping and delivery
- Implement digital strategies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed daily operations to ensure efficient service delivery and inventory management.
- Oversaw financial planning and budgeting to maintain operational sustainability and growth.
- Developed business plans and strategies for new product launches.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Attendant
Sydney Trains
Sydney
04.2023 - 04.2024
- Assisted passengers with timetables, travel information and Enquiries
- Maintained a welcoming Environment and Ensured passenger safety.
- Collaborated with team members to address and resolve service related issues promptly.
- Resolved customer complaints and issues promptly and professionally.
Education
Digital Marketing
TAFE,NSW
02.2020 - 12.2020
Bachelor’s - Business Administration And Management
GND University
Amritsar, India 04.2004 - 02.2007
Skills
- Attention to Detail
- Clear and friendly Communication skills
- Problem solving
- Safety Focus
- Concentration
- Decision making
- Learning orientation
- Stress Management
- Safety compliance
- Incident reporting
References
Available upon request
Timeline
Train Guard
Sydney trains
02.2026 - Current
Customer Service Attendant
Sydney Trains
04.2023 - 04.2024
Digital Marketing
TAFE,NSW
02.2020 - 12.2020
Entrepreneur
Infinity collections
09.2019 - 12.2025
Bachelor’s - Business Administration And Management
GND University
04.2004 - 02.2007