Vivian Hattaway-Brown
Lakelands,Australia
Summary
Retail professional with strong customer service skills and focus on team collaboration. Adept at handling sales transactions, managing merchandise, and assisting customers with product selections to enhance their shopping experience. Known for adaptability and reliability in fast-paced environments, consistently meeting and exceeding sales targets. Strong interpersonal skills, with knack for building rapport and fostering positive customer relationships.
Overview
8
8
years of professional experience
Work History
Retail Sales Assistant
Chemist Warehouse
11.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Improved store appearance with effective merchandising and creative displays.
- Reference: Fady Edward - 0451 884 515
Manager
McDonald's
12.2021 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reference: Grace Sanchez Eje - 089 5249 030
Utility All Rounder
ESS Compass Group
06.2022 - 10.2022
- Experience in housekeeping, kitchen hand work, mine site cleaning and bartending.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Cleaner/Waitress
Giggle Zone
01.2021 - 08.2021
- Cleaned and sanitised bathrooms, kitchens, playgrounds and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Improved overall facility hygiene by sanitising high-touch surfaces regularly to minimise the spread of germs.
Crew/Area Leader & Crew Trainer
McDonald's
03.2017 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Reference: Grace Sanchez Eje - 089 5249 030
Education
White Card
Workforce Training Group
03-2025
Certificate III - Management
RSA Online WA
01.2022
Certificate III - Retail Services
South Metro TAFE
01.2021
Responsible Service of Alcohol
Express Online Training
01.2021
Certificate II - Retail Services
South Metro TAFE
01.2020
High School Diploma
John Tonkin College
01.2020
Certificate II - Retail Cosmetics
South Metro TAFE
01.2019
Skills
- Cash register operation
- Cash handling
- Exceptional customer service
- Patience and empathy
- Reliability and punctuality
- Stock replenishment
- Product knowledge expertise
- Store maintenance
- Time management
- Problem-solving
- Loss prevention awareness
- Workplace safety compliance
Timeline
Retail Sales Assistant
Chemist Warehouse
11.2024 - Current
Utility All Rounder
ESS Compass Group
06.2022 - 10.2022
Manager
McDonald's
12.2021 - 03.2023
Cleaner/Waitress
Giggle Zone
01.2021 - 08.2021
Crew/Area Leader & Crew Trainer
McDonald's
03.2017 - 12.2021
White Card
Workforce Training Group
Certificate III - Management
RSA Online WA
Certificate III - Retail Services
South Metro TAFE
Responsible Service of Alcohol
Express Online Training
Certificate II - Retail Services
South Metro TAFE
High School Diploma
John Tonkin College
Certificate II - Retail Cosmetics
South Metro TAFE
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