Vivien Puschner
Gold Coast,QLD
Summary
Passionate Hotel Attendant with 6+ years of experience. Having a strong command of interpersonal skills, excellent communication with costumer, teamwork and always willing to learn more.
Overview
8
8
years of professional experience
Work History
Farm Hand
Darling Downs Hatchery
Coochin, QLD
02.2024 - Current
- Specified Work required for extending Working Holiday Visa
- Carrying out daily farm tasks such as feeding animals, mustering cows and maintaining chicken and duck pens to ensure animal health and welfare.
- Assisting veterinarians during medical procedures, administering weekly medications and vaccinations as needed on cattle and variety of birds.
- Operating farm equipment such as tractors and trucks and contributing to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
Food and Beverage Attendant
Crystalbrook Flynn
Cairns, QLD
04.2023 - 10.2023
- Trained new staff members on company policies and procedures such as quality service, selling specials and processing payments.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed food resources, memorized orders, and coordinated customer service in fine dining restaurant and high quality cocktail bar.
F&B Attendant
Sheraton Grand Mirage Resort
Gold Coast, QLD
10.2022 - 04.2023
- responsible work as barista and handling payments
- taking care for guests in restaurant buffet service
- recommendation on menu items in à-la-carte service
Server Agent
Berlin Marriott Hotel
Berlin, Germany
08.2021 - 09.2022
- taking responsibility for the Lobby Bar, the Marriott Member Club Lounge and Room Services
- fine dining restaurant service and make suggestions based on guest preferences with suitable wines
- deliver checks and collect payments
- manage restaurant reservations and answer phone calls
Medical Receptionist
MVZ Dr. Kaleth & Kollegen
Berlin, Germany
01.2021 - 11.2021
- managed multi-line phone system and email communication with doctors and patients.
- supporting work of doctors and nurses in preparation and implementation of medical treatments .
- Checked patient insurance and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and managing payments for billing.
Front Office Agent
Berlin Marriott Hotel
Berlin, Germany
08.2019 - 08.2020
- administration in pre-arrival works
- managing guest wishes for best experience
- check-in / check-out guests
- cash counter
- handling of problems and complaints
Trainee
Hotel La Casa
Tuebingen, Germany
09.2016 - 07.2019
- overall learning and gaining experience in terms of hotel management, Housekeeping, breakfast- and restaurant services, Reception
Education
Middle School Degree
Realschule Tailfingen
Albstdt, Germany07.2016
No Degree -
Gymnasium Tailfingen
Albstadt, Germany07.2013
Skills
- motivated attitude
- teamwork skills
- interpersonal communication skills
- time management
- problem solving skills
- costumer service skills
- work under pressure
Timeline
Farm Hand
Darling Downs Hatchery
02.2024 - Current
Food and Beverage Attendant
Crystalbrook Flynn
04.2023 - 10.2023
F&B Attendant
Sheraton Grand Mirage Resort
10.2022 - 04.2023
Server Agent
Berlin Marriott Hotel
08.2021 - 09.2022
Medical Receptionist
MVZ Dr. Kaleth & Kollegen
01.2021 - 11.2021
Front Office Agent
Berlin Marriott Hotel
08.2019 - 08.2020
Trainee
Hotel La Casa
09.2016 - 07.2019
Middle School Degree
Realschule Tailfingen
No Degree -
Gymnasium Tailfingen