Vivien Puschner
Gold Coast,QLD
Summary
Passionate Hotel Attendant with 6+ years of experience. Having a strong command of interpersonal skills, excellent communication with costumer, teamwork and always willing to learn more.
Overview
8
8
years of professional experience
Work History
Farm Hand
Darling Downs Hatchery
02.2024 - Current
- Specified Work required for extending Working Holiday Visa
- Carrying out daily farm tasks such as feeding animals, mustering cows and maintaining chicken and duck pens to ensure animal health and welfare.
- Assisting veterinarians during medical procedures, administering weekly medications and vaccinations as needed on cattle and variety of birds.
- Operating farm equipment such as tractors and trucks and contributing to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
Food and Beverage Attendant
Crystalbrook Flynn
04.2023 - 10.2023
- Trained new staff members on company policies and procedures such as quality service, selling specials and processing payments.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed food resources, memorized orders, and coordinated customer service in fine dining restaurant and high quality cocktail bar.
F&B Attendant
Sheraton Grand Mirage Resort
10.2022 - 04.2023
- responsible work as barista and handling payments
- taking care for guests in restaurant buffet service
- recommendation on menu items in à-la-carte service
Server Agent
Berlin Marriott Hotel
08.2021 - 09.2022
- taking responsibility for the Lobby Bar, the Marriott Member Club Lounge and Room Services
- fine dining restaurant service and make suggestions based on guest preferences with suitable wines
- deliver checks and collect payments
- manage restaurant reservations and answer phone calls
Medical Receptionist
MVZ Dr. Kaleth & Kollegen
01.2021 - 11.2021
- managed multi-line phone system and email communication with doctors and patients.
- supporting work of doctors and nurses in preparation and implementation of medical treatments .
- Checked patient insurance and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and managing payments for billing.
Front Office Agent
Berlin Marriott Hotel
08.2019 - 08.2020
- administration in pre-arrival works
- managing guest wishes for best experience
- check-in / check-out guests
- cash counter
- handling of problems and complaints
Trainee
Hotel La Casa
09.2016 - 07.2019
- overall learning and gaining experience in terms of hotel management, Housekeeping, breakfast- and restaurant services, Reception
Education
Middle School Degree
Realschule Tailfingen
Albstdt, Germany07.2016
No Degree -
Gymnasium Tailfingen
Albstadt, Germany07.2013
Skills
- motivated attitude
- teamwork skills
- interpersonal communication skills
- time management
- problem solving skills
- costumer service skills
- work under pressure
Timeline
Farm Hand
Darling Downs Hatchery
02.2024 - Current
Food and Beverage Attendant
Crystalbrook Flynn
04.2023 - 10.2023
F&B Attendant
Sheraton Grand Mirage Resort
10.2022 - 04.2023
Server Agent
Berlin Marriott Hotel
08.2021 - 09.2022
Medical Receptionist
MVZ Dr. Kaleth & Kollegen
01.2021 - 11.2021
Front Office Agent
Berlin Marriott Hotel
08.2019 - 08.2020
Trainee
Hotel La Casa
09.2016 - 07.2019
Middle School Degree
Realschule Tailfingen
No Degree -
Gymnasium Tailfingen
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