Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vy Chau

Perth,Australia

Summary

Independent with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.

Overview

5
5
years of professional experience

Work History

Food and Beverage Attendant

Four Points Sheraton Hotel
Perth, Australia
08.2022 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
  • Trained new staff members on company policies and procedures
  • Maintained stock levels of cups, lids, straws and condiments throughout shift
  • Kept bar presentable and well-stocked to meet customer needs
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Experienced of working on Arena Night
  • Regulatory Requirements
  • Menu Development
  • Cooler Stocking
  • Shift Checklists
  • Cocktail Knowledge
  • Customer Relationship Management
  • POS System Operations
  • Cash Register Operation
  • Coffee Machinery
  • Safe Food Handling Practices
  • Hospitality Service Expertise
  • Table Setting Knowledge

Waitress

Phoever Fresh
Canning Vale, Australia
03.2020 - 04.2025
  • Set up bar for operation, obtained cash bank and stocked service bar
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Experienced of working in busy environments, Arena night is one of the examples
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials and took drink orders
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Stayed up-to-date on menu changes to help customers make food choices
  • Checked with guests to get feedback on food served, resolve issues

Education

Bachelor of Commerce - Hospitality Administration And Management

Curtin University
Perth, WA
10-2024

Diploma of Commerce -

Curtin University
Perth, WA
03.2022

High School Diploma -

Kent Street Senior High School
East Victoria Park, WA
10.2020

Skills

  • Regulatory Requirements
  • Menu Development
  • Cooler Stocking
  • Shift Checklists
  • Cocktail Knowledge
  • Customer Relationship Management
  • POS System Operations
  • Cash Register Operation
  • Coffee Machinery
  • Safe Food Handling Practices
  • Hospitality Service Expertise
  • Table Setting Knowledge

Timeline

Food and Beverage Attendant

Four Points Sheraton Hotel
08.2022 - Current

Waitress

Phoever Fresh
03.2020 - 04.2025

Bachelor of Commerce - Hospitality Administration And Management

Curtin University

Diploma of Commerce -

Curtin University

High School Diploma -

Kent Street Senior High School
Vy Chau