Summary
Overview
Work History
Education
Skills
References
Timeline
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Laura Crowe

Wollongong,NSW

Summary

I am currently seeking a full time position as a property management/ leasing agent at The Agency. I have 8 years experience in customer service and 3 years experience in banking and during that time I have also held a senior position at ANZ Branch. Incorporating all of my skills I believe I would make a great employee at The Agency.

Overview

8
8
years of professional experience

Work History

Senior Banking Consultant

ANZ
10.2021 - Current
  • This role consists of performing a high level of customer service skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Promptly maintaining consumer lending files in regard to home loans, personal loans, credit cards and personal accounts.
  • Working collaboratively to train new staff and digitally educated customers when transitioning into modern banking.
  • Sustained relationships with customers to maintain and grow business.
  • Following up and maintaining communication on files and tasks with strict deadlines.

Deli Assistant

Coles Supermarket
10.2016 - 10.2021
  • Customer service was a key focus in my role ensuring customers were satisfied with the products and services.
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Collaborated with team members to ensure smooth operation of the deli department.

Education

Bachelor of International Studies -

University of Wollongong
01.2021

Holy Spirit College
01.2017

Skills

  • Teamwork and collaboration
  • Strong work ethic
  • Problem-Solving
  • Attention to detail
  • Flexible and reliable
  • Multitasking
  • Organization and time management
  • Excellent communication

References

Alisa Stojanovski- Branch Manager: 0411312208

Timeline

Senior Banking Consultant

ANZ
10.2021 - Current

Deli Assistant

Coles Supermarket
10.2016 - 10.2021

Bachelor of International Studies -

University of Wollongong

Holy Spirit College

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Laura Crowe