Warda Farooq
Armstrong Creek,Australia
Summary
Community Engagement Specialist with a proven track record in enhancing customer satisfaction for organizations such as AIBT and Telstra Corporation. Expertise in disability services, combined with exceptional communication skills, facilitates effective program integration and data-driven improvements that lead to significant client-centric outcomes. Recognized for high productivity and efficiency in social and community service management, specializing in program development, stakeholder engagement, and resource allocation. Committed to leveraging analytical observation and empathy to foster positive community impact and successful project execution.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Telstra Corporation
05.2020 - 04.2024
- Delivered empathetic support to vulnerable customers, including the elderly, individuals affected by domestic violence, and Aboriginal communities, ensuring their unique needs were met
- Fostered effective relationships with clients through culturally sensitive communication and person-centered service delivery
- Provided accurate information about products and services, resolving customer inquiries effectively
- Assisted customers with service activations and resolving billing complaints
- De-escalated customer concerns with a calm and professional demeanor
- Maintained detailed records of customer interactions, ensuring seamless follow-ups
- Ensured compliance with company policies and procedures
Community Services Engager
AIBT
Hobart, Tasmania
02.2021 - 12.2021
- Delivered in-home family support services and developed individual family care plans
- Educated families on available local and state government resources
- Assisted individuals with housing and unemployment benefits paperwork
- Provided administrative support for community center operations
- Maintained daily counseling records and ensured accurate documentation
- Built capacity within the community by promoting access to essential services
Brand Ambassador and Merchandiser
Lex Collective – Nescafe Dolce Gusto
10.2019 - 12.2021
- Educated customers and distributors about products, driving brand awareness
- Represented the brand at events and trade shows, building rapport with stakeholders
- Collaborated on marketing strategies to boost customer engagement and sales
- Managed stock displays, inventory levels, and promotional activities
Sales Consultant
Vodafone
01.2015 - 10.2019
- Delivered exceptional customer service by identifying client needs and recommending suitable products
- Managed stock inventory, team rosters, and targeted sales campaigns
- Resolved customer complaints and ensured client satisfaction
- Analyzed sales data to identify opportunities for growth
Assistant Teacher
Doha Academy
09.2010 - 06.2011
- Supported teachers in creating a positive and effective learning environment
- Assisted students with special needs through tailored one-on-one support
- Organized and prepared teaching materials and classroom activities
- Maintained student records and contributed to their social and emotional development
Education
Diploma of Community Services -
AIBT
12.2021
Diploma in Leadership and Management -
Vocational Training Institute
Hobart12.2020
Bachelor of Psychology -
Deakin University
Melbourne12.2015
Skills
- Expertise in Disability Services
- Client-centric approach
- Analytical Observation Proficiency
- Exceptional communication skills
- Time management skills
- Interpersonal skills
- Proficient in IT systems
- Proficient in administrative processes
- Effective Team Collaborator
- Individual motivation
- Strong professional integrity
- Accountability
- Experience in cross-functional collaboration
- Program integration
- Data-Driven Improvement
- Quality reporting
References
Available upon request.
Certificationsandvolunteerwork
- Peer Mentoring Program, Deakin University, 2014-2015
- Health Promotion Ambassador, Deakin University, 2014
Timeline
Community Services Engager
AIBT
02.2021 - 12.2021
Customer Service Representative
Telstra Corporation
05.2020 - 04.2024
Brand Ambassador and Merchandiser
Lex Collective – Nescafe Dolce Gusto
10.2019 - 12.2021
Sales Consultant
Vodafone
01.2015 - 10.2019
Assistant Teacher
Doha Academy
09.2010 - 06.2011
Diploma of Community Services -
AIBT
Diploma in Leadership and Management -
Vocational Training Institute
Bachelor of Psychology -
Deakin University
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