Wayne Dunlop
East Maitland,Australia
Summary
Dynamic Beverage Sales and Retail Assistant with a strong focus on customer assistance, complaint resolution, and team collaboration. Proven ability to enhance customer experiences through effective communication and organization.
I also have two decades of experience in education and teaching school age children.
This has enabled me to communicate effectively, build rapport with others, and work as a team member to ensure timelines and goal are achieved.
Flexible and always available at short notice.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Beverage Sales and Retail Assistant
Dan Murphys
Dubbo
03.2023 - 01.2026
- Assisted customers in product selection and provided knowledgeable recommendations.
- Operated point-of-sale systems for efficient transaction processing.
- Maintained store cleanliness and organization to enhance customer experience.
- Collaborated with team members to execute promotional displays and merchandising strategies.
- Handled customer inquiries and resolved issues with professionalism and patience.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Operated cash registers efficiently during peak hours of business.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Teacher
Dubbo College Senior Campus
Dubbo
03.2004 - 12.2025
- Communicated effectively with parents regarding student progress and concerns.
- Maintained a safe and orderly learning environment for all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Remained calm and patient in student interactions to support individual growth and development.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Provided individualized instruction to meet the needs of all students.
Bartender
Pastoral Hotel
Dubbo, NSW
05.2022 - 03.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Poured wine, beer, and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Beverage Sales and Retail Assistant
Dan Murphys
Maitland
01.2018 - 03.2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Operated point-of-sale systems for efficient transaction processing.
- Maintained store cleanliness and organization to enhance customer experience.
- Collaborated with team members to execute promotional displays and merchandising strategies.
- Handled customer inquiries and resolved issues with professionalism and patience.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Operated cash registers efficiently during peak hours of business.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
BBA - Secondary Education
University of Newcastle
Newcastle, New South Wales, NSW02-2001
Skills
- Product knowledge
- Visual merchandising
- Customer assistance
- Sales strategy implementation
- Team collaboration
- Time management
- Multitasking
- Flexible schedule availability
- Order processing
- Complaint handling
- Loyalty program knowledge
- Complex Problem-solving
- Customer service
- Positive customer engagement
- Adaptability and flexibility
- POS system operation
- Cash handling
- Complaint resolution
Certification
RSA/RCG Competency Card No CCH10924361 Expiry 19/9/2029
Referee
- Greg Pearce
- Manager Dan Murphys Dubbo
- Mobile 0432656390
Referee
- Marisha Blanco
- Principal Dubbo College Senior Campus
- Mobile 0400436685
Referee
- Andrew Parkin
- Friend
- Mobile 0418290063
Timeline
Beverage Sales and Retail Assistant
Dan Murphys
03.2023 - 01.2026
Bartender
Pastoral Hotel
05.2022 - 03.2024
Beverage Sales and Retail Assistant
Dan Murphys
01.2018 - 03.2022
Teacher
Dubbo College Senior Campus
03.2004 - 12.2025
BBA - Secondary Education
University of Newcastle