Wen Wu
Sydney,NSW
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Real Estate Trust Accounting and good understanding of Real Estate Legislation.
Overview
9
9
years of professional experience
Work History
Support Analyst
MRI Software
10.2020 - Current
- Support users with real estate Software PropertyTree and Rest.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via phone, email and live chat
- Supported users with software.
- Troubleshooting for user errors
Trust Account Administrator
McGrath Real Estate
05.2017 - 09.2020
- Daily reconciliation of property management trust and sales trust
- Mid month and End of month disbursement to owners, creditors and agency
- Maintenance trust account ledger records to accommodate yearly auditing
- Manage and review financial statements and reports to comply with regulations.
- Assist clients and property manager, sales agents with enquires regarding transactions and ledger
- Organize training sessions occasionally for property managers to understand and better utilize the software
Trust Accountant
Tracy Yap Realty
10.2014 - 04.2017
- Daily reconciliation of property management trust account
- Maintain financial records for daily conciliation and daily banking
- create creditor invoices and prepare for EOM disbursement
- sales settlement and disbursement
- Laise with clients and agency staff with ledger enquiries
- Accounts payable from general account to creditors
Education
Certificate IV - Real Estate Practice
Course Provider
Sydney NSW08.2022
Certificate IV - Business Administration
NSW TAFE
07.2014
Academic Visitor - Media And Culture Subject Group
Coventry University
Coventry, UK08.2004
Bachelor of Arts - English Literature
Xiamen University
Xiamen China09.1992
Skills
- Licensed real estate agent- Class 2
- Customer service professional
- Bilingual as NAATI accredited Translator -English to Chinese
- Good command of PropertyTree and Rest
Timeline
Support Analyst
MRI Software
10.2020 - Current
Trust Account Administrator
McGrath Real Estate
05.2017 - 09.2020
Trust Accountant
Tracy Yap Realty
10.2014 - 04.2017
Certificate IV - Real Estate Practice
Course Provider
Certificate IV - Business Administration
NSW TAFE
Academic Visitor - Media And Culture Subject Group
Coventry University
Bachelor of Arts - English Literature
Xiamen University
Similar Profiles
Kevin PetersonKevin Peterson
Account Executive at MRI SoftwareAccount Executive at MRI Software
Abhijith SurendranAbhijith Surendran
Product Owner II at MRI SoftwareProduct Owner II at MRI Software
Shubhani BindalShubhani Bindal
Lease Abstractor-III at MRI SoftwareLease Abstractor-III at MRI Software
BENEDICT BRUNINGBENEDICT BRUNING
Enterprise Account Manager at MRI SoftwareEnterprise Account Manager at MRI Software
Parshant SharmaParshant Sharma
Customer Service Representative at Viva EnergyCustomer Service Representative at Viva Energy