Wendy Stacey
Southside,QLD
Summary
Enthusiastic Medical Receptionist communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Detail-oriented Medical Receptionist with five-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with a happy and positive phone demeanor and etiquette. Collaborative team player dedicated to helping patients and staff.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Henry Street Medical Clinic (A reference can be provided upon request)
GYMPIE, Queensland
01.2018 - Current
- Booked patient's appointments in order to create an uninterrupted flow between doctors and nurses, using Medical Director and Pracsoft applications.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted patients and checked Medicare and Concession cards' expiration dates and confirmed contact details as part of identity checks.
- Transmitted information or referrals to specialists and hospitals through email, mailings or facsimile machine.
- Rebooked recall appointments for patients on a weekly basis in order to provide timely follow-up conversations with doctors regarding any results received.
- Organised group vaccination appointments with doctor and nurse.
- Protected patients' rights by maintaining confidentiality of personal and health information.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and scanned to correct patient file each day.
English Tutor
Tronwell Idiomas
Concepcion, Bio Bio, Chile
01.2013 - 08.2017
- Assisted students of varying skill levels with understanding and excelling in English studies.
- Assisted students in developing reading comprehension strategies, grammar rules, and writing techniques.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
- Supported students by identifying and addressing specific concerns.
- Provided feedback to students on their strengths, weaknesses, and progress.
Education
James Nash State High School
Gympie, QLDSkills
- Telephone Etiquette
- Patient Callbacks
- Appointment Setting
- Front Desk Operations
- Patient Scheduling
- Patient Relations
- Mail Management
Timeline
Medical Receptionist
Henry Street Medical Clinic (A reference can be provided upon request)
01.2018 - Current
English Tutor
Tronwell Idiomas
01.2013 - 08.2017
James Nash State High School
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