WENGEL KEBREMESKEL

Melbourne,VIC

Summary

Dedicated and organized professional with a strong background in customer service and administration. Highly motivated to contribute to a socially driven organization, leveraging excellent organizational skills and a passion for teamwork. Eager to support operations as a PA/Administrator, bringing a proactive approach to problem-solving and a commitment to efficiency. Excited about the opportunity to collaborate with like-minded individuals in a dynamic and supportive work environment.

Overview

years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

CIVICA

05.2021 - Current

Managed 45+ calls per day and addressed billing inquiries
Use of soft skills and communication skills to help deescalate potentially troublesome calls
Assessed client files and determined best route of resolution / referred on to appropriate services available
Processed payments, refund requests and payment inquiries
Liaised between customers and different departments within company to go above and beyond resolution
Received numerous customer service awards via written praise online and verbal acknowledgment to management.

BARISTA

LA PARISIENNE PATES

01.2019 - 01.2022

Greeted customers in a friendly manner, delivering a great service
Open and closed the Cafe register daily maintaining the utmost integrity and accuracy
Issued receipts, refunds and credits
Trained new employees on health standards and workplace procedures
Managed inventory within business and on time buying of stock.

Education

Bachelor of Social Science - Major in International Relations

Swinburne University of Technology

Melbourne, VIC

2024

Skills

Positive Interpersonal Skills with people of all backgrounds
Fluent in English & Amharic
Banking knowledge
Problem solving

Good listening skills
Efficient with Word Processors
Very Organised and Timely
Professional phone and email etiquette

Availabilitydetails

Flexible, willing to work Saturdays

References

BRANDON TROUNG, TEAM LEADER, CIVICA, 0428 480 022
YONATHAN HAILEYESUS, PASTOR AT REVIVE, 0432 578 717
MURIEL LANGLOIS, OWNER, LA PARISIENNE PATES, 0400 185 216

Volunteer

I volunteer at my church Revive Melbourne, contributing actively to both the Operations Team and the Children's Ministry. In Operations, I help coordinate event logistics and manage schedules, refining my organizational abilities. Within the Children's Ministry, I create a supportive environment for spiritual growth and development among the kids, ensuring their safety and engagement. These roles have not only deepened my commitment to community service but also enhanced my teamwork and communication skills in a meaningful and rewarding way.

Timeline