Wenmiao (Miao) Xin

• Investigated and resolved complex billing and claim discrepancies by analysing policy coverage, identifying processing errors, and collaborating with internal teams to ensure accurate outcomes.
• Provide personalised support to international customers through onboarding calls, improving understanding of health insurance services and customer satisfaction.
• Use strong multilingual communication skills to assist customers from diverse cultural backgrounds and ensure information is understood accurately.
• Demonstrate high empathy by actively listening, acknowledging customer concerns, and providing reassuring, personalised solutions.
• Resolve enquiries efficiently while maintaining compliance, accurate documentation, and high-quality service standards.
• Build strong rapport with customers, contributing to improved satisfaction, trust, and overall customer experience.
• Leveraged CRM and claims management systems to efficiently process and resolve an average of 40+ member cases per day, from initial contact to final resolution.

• Developed strong customer relationships through effective communication and personalized service.
• Executed sales strategies to promote services and increase customer engagement.
• Assisted in inventory management, ensuring adequate stock levels for timely order fulfillment.
• Processed orders efficiently using point-of-sale systems, enhancing transaction accuracy.

• Captured high-quality images for diverse events, showcasing artistic vision and technical expertise.
• Collaborated with event coordinators to ensure alignment of photographic style with client expectations.
• Utilized advanced camera equipment and editing software to produce compelling visual narratives.
• Assisted in developing promotional materials through impactful photography that enhances brand identity.

• Created engaging content for multiple social media platforms to enhance audience interaction.
• Managed daily social media posts, ensuring alignment with brand messaging and guidelines.
• Collaborated with cross-functional teams to develop comprehensive marketing campaigns.
• Analyzed performance metrics to optimize content strategies and improve engagement rates.

• Assisted in production design by sourcing materials and coordinating with vendors.
• Collaborated with creative teams to ensure project alignment and timely delivery of assets.
• Organized and maintained inventory of art supplies, ensuring optimal availability for projects.
• Supported set construction efforts through effective communication and resource allocation.

• Developed engaging social media content strategies to enhance brand visibility and audience engagement.
• Collaborated with design team to create visually appealing graphics aligning with brand identity.
• Analyzed social media metrics to optimize content performance and drive user interaction.
• Managed multiple social media platforms, ensuring timely posting and audience interaction.