Whitney Puru
Mambourin
Summary
Reliable and hardworking professional with experience in administration and warehouse operations, including pick packing, stock control, inventory management, and dispatch processes. Skilled in working efficiently in fast-paced environments while maintaining accuracy and attention to detail. Experienced in handling orders, data entry, coordinating stock movement, and following workplace health and safety procedures. Strong teamwork, time management, and organisational skills with a proven ability to meet deadlines and support smooth day-to-day operations.
Overview
9
9
years of professional experience
Work History
Customer Administration Representative
MediaPoint Melbourne
11.2022 - Current
- Processed incoming inquiries, ensuring timely and accurate responses to clients.
- Greeted and assisted customers in person and over the phone.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Processed incoming payments via xero
- Generated invoices according to customer orders.
- Coordinated office operations, ensuring smooth communication among departments.
- Managed schedules and appointments for executives and team members.
- Implemented office policies and procedures to enhance workflow efficiency.
- Developed training materials for new staff onboarding processes.
- Coordinated shipping schedules to ensure timely delivery of products.
- Prepared shipping documentation and labels for outgoing packages.
- Collaborated with warehousing teams to streamline loading processes.
- Assisted with resolving issues related to transportation, delivery delays or damaged goods.
- Tracked shipment progress using online systems or calling carriers directly when needed.
- Received, processed and restocked returns.
Warehouse Assistant
Lovisa
Laverton
06.2021 - 12.2021
- Organized inventory for efficient storage and easy access
- Maintained cleanliness and safety standards throughout the warehouse.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received and processed incoming orders, ensuring accuracy of information.
- Trained new employees regarding warehouse procedures and standards.
- Utilized RF scanner to accurately track all goods entering or leaving the warehouse
- Inspected products for quality before packing and shipping to customers.
- Assisted in training new employees on safety protocols and picking procedures.
- Maintained clean and organized workspaces to comply with safety standards.
- Communicated with supervisors regarding stock levels and order issues.
Machine Operator
Austab Labels
Altona North
10.2018 - 01.2020
- Operated printing machinery to produce high-quality label products.
- Maintained equipment by performing routine inspections and minor repairs.
- Adjusted machine settings according to job specifications and material types.
- Trained new operators on safety procedures and machine operation techniques.
- Conducted quality checks on finished products to meet customer specifications.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Load raw materials into machines according to specified measurements.
- Monitor the feed and speed of machines during the machining process.
- Record production information such as quantities produced and materials used on daily logs.
- Labelled packages accurately for proper identification and tracking.
- Stacked boxes or cartons on pallets using proper technique, maximizing pallet loads.
- Packed items in designated boxes and cartons to fulfill customer orders.
- Wrapped and packaged items securely to minimize damage during shipping.
Warehouse Assistant
Aldi distribution centre
Truganina
05.2017 - 07.2018
- Operated warehouse equipment to efficiently pick and prepare customer orders.
- Inspected products for quality before packing and shipping to customers.
- Maintained clean and organized workspaces to comply with safety standards.
- Utilized handheld scanners to track inventory movements accurately.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Utilized RF scanner to accurately locate and pick various products from warehouse shelves.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Skills
- Order fulfillment
- Order picking and processing with RF scanners
- Stock control
- Attention to detail
- Time management
- Quality control
- Inventory control
- Receiving and processing shipments
- Warehouse operations
References
Available upon request
Timeline
Customer Administration Representative
MediaPoint Melbourne
11.2022 - Current
Warehouse Assistant
Lovisa
06.2021 - 12.2021
Machine Operator
Austab Labels
10.2018 - 01.2020
Warehouse Assistant
Aldi distribution centre
05.2017 - 07.2018