William Craig
Brogo,NSW
Summary
Versatile and dynamic professional with a proven track record in the healthcare and hospitality sectors, notably at Wendy Craig, where I enhanced client wellness and independence. Skilled in mobility assistance and providing emotional support, I excel in environments requiring both hard and soft skills. Demonstrated success in improving operational efficiencies and client satisfaction.
Overview
14
14
years of professional experience
Work History
NDIS Personal Support Worker
Wendy Craig
Coffs Harbour, NSW
07.2023 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Bar Staff/Sous Chef/Wait Staff
The Astra Hotel
Broken Hill, NSW
03.2022 - 06.2022
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
Bar Staff/Kitchen Hand/Gaming Attendant
Maidens Hotel
Menindee, NSW
12.2021 - 02.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Owner/Operator
Black Sheep Cafe
Coffs Harbour, NSW
08.2015 - 05.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Employment Consultant
IWSC (inner West Skills Center)
Auburn, NSW / Parramatta NSW
10.2010 - 07.2011
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
Education
CERT IV Hospitality
TAFE Nsw
Dubbo, NSWCert III Retail
TAFE NSW
Coffs Harbour, NSWHigh School Diploma -
Coffs Harbour Christian Community School
Bonville, NSW12.2002
Skills
Mobility Assistance
Dementia Care
Personal Hygiene Assistance
Emotional Support
Meal Preparation
Housekeeping tasks
Recreational Activities
managing staff
problem solving
conflict resolving
Timeline
NDIS Personal Support Worker
Wendy Craig
07.2023 - 05.2024
Bar Staff/Sous Chef/Wait Staff
The Astra Hotel
03.2022 - 06.2022
Bar Staff/Kitchen Hand/Gaming Attendant
Maidens Hotel
12.2021 - 02.2022
Owner/Operator
Black Sheep Cafe
08.2015 - 05.2017
Employment Consultant
IWSC (inner West Skills Center)
10.2010 - 07.2011
CERT IV Hospitality
TAFE Nsw
Cert III Retail
TAFE NSW
High School Diploma -
Coffs Harbour Christian Community School