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William Hanley
Trade Sales Representative
Ocean Grove
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
3
3
Certificates
1
1
year of post-secondary education
Work History
Casual Trades Assistant
Tim Hanley
03.2022 - Current
- Installed custom trim and skirting boards that improved the aesthetic of the home
- Refinished floors, furniture, and other wood items
- Constructed decking
- Poured and levelled concrete to create a flat and level surface
- Constructed and installed formwork for reinforced concrete structures
- Performed routine maintenance tasks, including painting, carpentry, and plumbing, to ensure optimal functionality of all facilities
- Applied several coats of paint to a house exterior to ensure it was weatherproof
- Applied a smooth, even finish of paint to a wall using a spray gun
Trade Sales Representative/Warehouse Assistant
National Tiles
10.2021 - 03.2022
- Greeted customers in a friendly and professional manner
- Assisted customers with loading and unloading items from their vehicles
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Processed and audited inventory data, ensuring that all records are accurate and up to date
- Maintained a clean and organised workspace, ensuring that all products are stored properly and safely
- Used a forklift to move heavy items around the warehouse
- Organised and managed the warehouse operations to ensure that all safety protocols are followed
Warehouse Assistant/Furniture Delivery
Geelong Outdoor Furniture
10.2020 - 03.2021
- Provided excellent customer service to clients to ensure satisfactory delivery and installation of items
- Maintained a clean and organised workspace, ensuring that all products are stored properly and safely
- Oversaw the daily loading and unloading of goods, ensuring that all items are accounted for and stored correctly
- Assembled and installed a variety of furniture, cabinets, and shelving units
- Loaded and unloaded packages into and out of the vehicle without damaging the items
- Delivered packages to customers in a timely and professional manner
- Loaded and unloaded packages onto delivery vehicle
- Followed safety protocols to ensure the safety of customers and the public
Sales Assistant
Coles
01.2016 - 04.2017
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Assisted customers with locating items and providing product information
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Certification
Forklift Licence
Education
Certificate III - Civil Construction Plant Operations
MultiSkills Training
Moolap, Australia 04.2025 - Current
Associate Degree of Arts - History, Spanish Language,
Deakin University
Waurn Ponds, Australia 02.2019 - 03.2020
Skills
Product knowledge expertise
Store operations
Teamwork and collaboration
Problem-solving
Customer service
Friendly and helpful
Honest and dependable
Multitasking
Trade Sales
Adaptability
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate III - Civil Construction Plant Operations
MultiSkills Training
04.2025 - Current
Casual Trades Assistant
Tim Hanley
03.2022 - Current
Trade Sales Representative/Warehouse Assistant
National Tiles
10.2021 - 03.2022
Forklift Licence
08-2021
Certificate III Conservation and Land Management
01-2021
Warehouse Assistant/Furniture Delivery
Geelong Outdoor Furniture
10.2020 - 03.2021
Associate Degree of Arts - History, Spanish Language,
Deakin University
02.2019 - 03.2020
Certificate III Sound Production
02-2018
Sales Assistant
Coles
01.2016 - 04.2017