William Hatfield
Ascot Vale,VIC
Summary
Driven by a results-focused approach, I excelled as a Barista Manager at Brunetti Cafe Myer Melbourne and as a Bartender at the Emerald Hotel South Melbourne, enhancing customer satisfaction and team performance. My blend of strong multitasking and customer service skills, coupled with a commitment to safety compliance, propelled operational efficiency and fostered a positive, productive workplace.
Efficient Floor Layer with 3 years of hands-on experience placing floor coverings in both commercial and residential buildings. Reliable and punctual individual skillful in preparing accurate estimates, cutting and trimming carpet and vinyl. First-rate communication, multitasking and time management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista Manager
Brunetti Cafe Myer Melbourne
03.2017 - 10.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Bartender
Emerald Hotel
10.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Floor Layer
Vaquero CFI
02.2022 - Current
- Ensured long-lasting installations by properly preparing and leveling subfloors before beginning work.
- Streamlined workflow for teammates by effectively organizing tools and materials needed for each task at hand.
- Enhanced workplace safety by consistently maintaining clean and organized work areas.
- Increased project efficiency by accurately measuring, cutting, and installing floor materials in a timely manner.
Education
High School Diploma -
St. Bernard's College
Essendon, VIC11.2015
Diploma - Business
Swinburne University of Technology
Melbourne, VIC08.2016
Skills
- Team player attitude
- Customer Service
- Safety Compliance Awareness
- Strong multitasking
- Outgoing Personality
Affiliations
- Maribyrnong Football Club
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Floor Layer
Vaquero CFI
02.2022 - Current
Bartender
Emerald Hotel
10.2021 - 02.2022
Barista Manager
Brunetti Cafe Myer Melbourne
03.2017 - 10.2021
High School Diploma -
St. Bernard's College
Diploma - Business
Swinburne University of Technology
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