William Zhu
SYDNEY,NSW
Summary
Dedicated professional with experience in customer-focused roles. Skilled in effective communication and cross-cultural awareness, enhancing team collaboration and customer satisfaction. Excited to leverage these strengths to drive positive outcomes in future opportunities.
Overview
10
10
years of professional experience
Work History
SUP-Front End-Team Member
WoolWorths
Miranda, NSW
02.2023 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Organized shelves and removed clutter to maintain store cleanliness and improve customer flow.
- Operated point-of-sale systems to process customer transactions accurately.
- Demonstrated product features and benefits to enhance customer shopping experience.
- Handled customer complaints with empathy and professionalism to resolve issues and ensure satisfaction.
- Resolved issues related to front-end components of the application.
Post-Construction Cleaning Technician
Builder’s Cleaner
01.2021 - 03.2021
- Ensured cleanliness of construction sites through systematic cleaning procedures, enhancing safety and organization.
- Disposed of hazardous materials according to safety regulations and protocols.
- Coordinated with team members to streamline cleaning schedules and improve workflow efficiency.
- Inspected areas for debris, executing detailed sweeping and mopping to uphold standards of cleanliness.
- Disinfected door handles, telephones and other frequently touched surfaces.
- Swept and mopped all hard-surface floors in the facility.
Deli Worker
Cut Price Deli
Sylvania
04.2016 - 11.2018
- Prepared deli meats and cheeses following food safety standards.
- Operated slicing machines and scales to ensure precise portions.
- Guided customers in product selection and accommodated special requests to improve satisfaction.
- Assisted customers with selecting deli items and providing product knowledge.
- Ensured cleanliness and organization of deli display cases to enhance customer experience.
- Maintained a clean, neat and well-stocked deli area.
- Trained new staff on food preparation techniques and safety protocols to ensure compliance and quality.
- Handled cash register transactions accurately and efficiently.
- Stocked shelves with fresh products and ensured proper rotation.
Education
Bachelor of Arts - Japanese & International Relations
University of New South Wales
Sydney, NSW03-2026
Skills
- Customer service
- Team collaboration
- Problem solving
- Project management
- Effective communication
- Communication skills
- Cross-cultural awareness
- Professionalism
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Professional
Timeline
SUP-Front End-Team Member
WoolWorths
02.2023 - Current
Post-Construction Cleaning Technician
Builder’s Cleaner
01.2021 - 03.2021
Deli Worker
Cut Price Deli
04.2016 - 11.2018
Bachelor of Arts - Japanese & International Relations
University of New South Wales