Wing Him (Norton) Hung

• Marketed products and services to B2C and B2B customers with extensive banking knowledge.
• Provided telemarketing services in addressing customers' financial needs and promoting optimum outcomes.
• Ensuring weekly KPIs and target sales are professionally met through sales and services.
• Strictly followed and maintained the company's regulations and policies to provide ethical outcomes to customers.
• Navigated extensive company resources and external contacts to obtain appropriate solutions for customer inquiries.
• Utilised salesforce CRM platforms to maintain and manage customer relationships.

Reference can be provided if required.

• Attended briefings and collaborated with management team in ensuring high standards of customer service is delivered to consistently meet monthly target sales.
• Engaged in suggestive selling to aggressively prospect more sales and increase business's profit through storytelling.
• Addressed customer complaints to verify satisfaction.
• Maintained and established customer rapports in retaining customer base by providing attentive service and proactively assessed guest requirements.
• Provided guests with information about menu items, specials and promotions to provide quality service.

• Embarked on 3 months journey with non-profit and charitable social enterprise, Jesuit Refugee Service to deliver digital marketing services and uplift social goods.
• Managed team meetings to update clients on project's progress.
• Established media schedules through self-taught tools, such as MailChimp and Notion.
• Analyzed social media engagement reports to proactively address potential problems.
• Planned, executed, and communicated the internal communication plan to the client, relevant employees, and CEO about the marketing campaign brief in accordance with the client's requirements.
• Published media content to increase social engagement about the casework of JRS and its mission, including caseworker quotes, infographics, and testimonials.
• The project was selected for the final showcase at the end of cycle.

Reference letter can be provided if required.