Winter Matheson
Nimbin,NSW
Summary
Detail-orientated worker with extended experience in fields of retail and hospitality. Skilled in cash handling accuracy, strong communication skills, resolving customer complaints and streamlining inventory processes. Eager to leverage proven customer and food servicing skills as well as store maintenance experience to overall contribute to store success and enhance overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Junior Retail Assistant
Nimbin Newsagency and General Store
Nimbin, NSW
05.2023 - Current
- Assisted hundreds of customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Processed hundreds of transactions per work shift, efficiently, ensuring accurate cash handling and prompt customer service.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Resolved customer complaints promptly, improving satisfaction and loyalty levels.
- Trained new staff on operational procedures and customer service expectations.
Hospitality Worker
Armonica Cafe And Wood Fired Pizza
Nimbin, NSW
07.2024 - 07.2025
- Delivered exceptional customer service within a fast pace environment, ensuring overall guest satisfaction by efficiently serving food to over 5 tables at a time, addressing customer inquiries regarding menu options and recommendations.
- Collaborated with kitchen staff during food preparation processes, enhancing efficiency during peak hours.
- Resolved guest complaints effectively, utilizing problem-solving skills to enhance overall dining experience.
- Performed general cleaning by sweeping and mopping floors, washing all dishes and emptying trash throughout the work day.
- Streamlined communication inventory channels as well as the deliverance of inventory between departments, improving operational efficiency.
Education
High School Diploma -
Nimbin Central School
Nimbin, NSW10-2026
Skills
- Cash handling accuracy
- Store maintenance (cleaning and stocking)
- Friendly and helpful
- Strong communication and interpersonal skills
- Detail-oriented
- Product knowledge expertise
- Flexible hours, lives 5 minute walk from shop
- Reliable and responsible
- Problem-solving
Languages
Spanish
Elementary
Timeline
Hospitality Worker
Armonica Cafe And Wood Fired Pizza
07.2024 - 07.2025
Junior Retail Assistant
Nimbin Newsagency and General Store
05.2023 - Current
High School Diploma -
Nimbin Central School