XENIA SIERRA
Elderslie
Summary
Dedicated and compassionate worker passionate about providing meaningful support and mentoring to young people, while helping them better themselves and their future lives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Therapeutic Youth Worker
Treehouse Innovative Families
10.2023 - 04.2024
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Developed safety plans, behavioural plans, risk assessments and mandatory reports.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided assistance in the development of independent living skills, including budgeting, problem-solving, and communication.
- Implemented behaviour management to include crisis intervention as well as oversight of daily living and social skills of resident adolescents.
Families in Focus Mentor
THE BENEVOLENT SOCIETY
03.2023 - 06.2023
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Fostered a safe and supportive environment for personal growth, encouraging self-reflection and goal-setting among participants.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Coordinated with different service providers to meet clients' individual needs.
- Provided guidance and advice to youths and families, supporting navigation of diverse personal and social issues.
- Helped young people and their families create goals that are in line with their needs and addressed any safety and well-being concerns.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
RECEPTIONIST
Stylish Wardrobes And Shower Screens
09.2021 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
GUEST SERVICES ATTENDANT
Kingpin
12.2019 - 09.2021
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Diploma Of Community Services (Case Management) -
TAFE NSW
Campbelltown 06.2023
Skills
Friendly, bubbly and outgoing
Compassionate and patient
Outstanding oral and written communication skills
Case Management
Office Administration
Skill Development
- Conflict Resolution and Mediation
- Behavioural Management Planning
- Program Planning
- Case File Management
- Mentoring abilities
- Crisis Response
Certification
• Diploma of Community Services (Case Management)
• NSW Paid Working with Children Check
• National Police Check
• Mental health first aid certificate
• TCI training
• Covid Vaccination Certificate
• Australian Drivers Licence
• NDIS worker check
• RSA
Timeline
Therapeutic Youth Worker
Treehouse Innovative Families
10.2023 - 04.2024
Families in Focus Mentor
THE BENEVOLENT SOCIETY
03.2023 - 06.2023
RECEPTIONIST
Stylish Wardrobes And Shower Screens
09.2021 - 06.2023
GUEST SERVICES ATTENDANT
Kingpin
12.2019 - 09.2021
Diploma Of Community Services (Case Management) -
TAFE NSW
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