Xheladin Derjaj
Southbank,VIC
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Cafe Manager
10 HOFF PTY LTD
07.2022 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and implemented strategies to promote cafe products and increase sales.
- Manage staff schedule and organize roster
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Introduced new menu items to add variety and selections and meet customer preferences.
Restaurant Manager
Ditto Ditto Restaurant
05.2021 - 06.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Waiter
Ditto Ditto Restaurant
11.2020 - 05.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cafe Barista
Bella Cosi
07.2020 - 11.2020
- Cultivated warm relationships with regular customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Restaurant Waiter
Pizzeria Al Canton Novo
01.2016 - 08.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new servers on restaurant policies and procedures.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Cafe Barista
Carousel Cafe
03.2020 - 06.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Restaurant Waiter
Spitfire Restaurant And Grill
08.2016 - 02.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new servers on restaurant policies and procedures.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Waiter
Pizzeria Al Canton
06.2010 - 08.2015
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Advanced Diploma in Leadership And Management
St Peter Institute
Melbourne, VIC05.2021
No Degree - Diploma in Hospitality Management
Pax Institute
Melbourne, VIC07.2019
High School Diploma - Diploma in Tourism And Foreign Languages
Istituto Tecnico Turistico F. Algarotti
Venice, Italy06.2011
Skills
- Customer Engagement
- Cost Control
- Staff Management
- Food Orders
- Customer Experience Management
- Coffee Shop Operations
- Menu Updating
- Scheduling
Languages
Albanian
Native or Bilingual
English
Full Professional
Italian
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
Cafe Manager
10 HOFF PTY LTD
07.2022 - Current
Restaurant Manager
Ditto Ditto Restaurant
05.2021 - 06.2022
Restaurant Waiter
Ditto Ditto Restaurant
11.2020 - 05.2021
Cafe Barista
Bella Cosi
07.2020 - 11.2020
Cafe Barista
Carousel Cafe
03.2020 - 06.2020
Restaurant Waiter
Spitfire Restaurant And Grill
08.2016 - 02.2020
Restaurant Waiter
Pizzeria Al Canton Novo
01.2016 - 08.2020
Restaurant Waiter
Pizzeria Al Canton
06.2010 - 08.2015
No Degree - Advanced Diploma in Leadership And Management
St Peter Institute
No Degree - Diploma in Hospitality Management
Pax Institute
High School Diploma - Diploma in Tourism And Foreign Languages
Istituto Tecnico Turistico F. Algarotti
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