Xiaoning Zhao
Melbourne,VIC
Summary
Reliable and organised administrative with comprehensive knowledge of medical interpreting and multilingual communication. Adept at file and record maintenance as well as booking procedures. Effective in decision-making and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Casual Interpreter
Royal Children's Hospital
05.2024 - Current
- Triaged calls and emails from clinical staffs, families and other relative parties, and coordinate interpreter bookings utilising internal and external booking system
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations, and meanwhile educate clinicians on working with interpreters in a professional and courteous manner
- Utilized data visualization tools to effectively communicate insights.
- Reviewed and debriefed in case of ongoing development of interpreter's service.
Education Assistant
Champions Academy
03.2021 - 06.2024
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential
- Used computer software programs such as MS Office 365 Suite, Adobe Illustrator, Xero and QuickBooks to facilitate maximum productivity.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened relationships with families through consistent follow-up communication and efficient problem resolution.
Translator and Interpreter
All Graduates Interpreting And Translation Services
06.2018 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Editorial Translator
Frist Media Press
07.2018 - 03.2021
- Translated documents from English to Chinese (Simplified and Traditional) and reviewed final works to spot and correct errors in punctuation, grammar, and translation
- Delivered high-quality subtitle translations for multimedia content, enhancing viewer comprehension and enjoyment
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
Education
Master of Arts - Interpreting And Translation Studie
Monash University
05.2021
Master of Arts - Advanced Accounting
Monash University
06.2016
Bachelor of Arts - Advanced Interpreting & Translation
Minzu University of China
07.2014
Skills
Problem-Solving
Data Entry Proficiency
Teamwork and Collaboration
Friendly and Positive Attitude
Certification
Certified Interpreter, NAATI accredited until 09/2026
Certified Translator, from English to Chinese (Simplified), NAATI accredited until 09/2026
Certified Translator, from Chinese (Simplified) to English , NAATI accredited until 09/2026
Timeline
Casual Interpreter
Royal Children's Hospital
05.2024 - Current
Education Assistant
Champions Academy
03.2021 - 06.2024
Editorial Translator
Frist Media Press
07.2018 - 03.2021
Translator and Interpreter
All Graduates Interpreting And Translation Services
06.2018 - Current
Master of Arts - Interpreting And Translation Studie
Monash University
Master of Arts - Advanced Accounting
Monash University
Bachelor of Arts - Advanced Interpreting & Translation
Minzu University of China
Certified Interpreter, NAATI accredited until 09/2026
Certified Translator, from English to Chinese (Simplified), NAATI accredited until 09/2026
Certified Translator, from Chinese (Simplified) to English , NAATI accredited until 09/2026
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