XIAOYU (KATIE) SUN
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Food & Beverage Attendant (Kitchen Workshop)
CROWN MELBOURNE LIMITED
Melbourne, VIC
10.2023 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Assisted other staff members in setting up banquet events according to customer requests.
- Responded quickly to customer complaints or special requests in a professional manner.
- Maintained a positive attitude towards coworkers and customers at all times.
Educational Consultant
MERCHANT PROSPERITY
Melbourne, VIC
04.2023 - 10.2023
- Provided guidance and support to students in the development of individualised academic plans.
- Facilitated student and parent meetings to discuss educational goals, progress and challenges.
- Counseled students on career paths, job opportunities, internships and other post-secondary planning activities.
- Advised parents on options available for their children's post-secondary education including college or university selection criteria.
- Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
- Provided customers with accurate information regarding visa application requirements, deadlines, and procedures.
- Assisted customers in completing the necessary paperwork for their visa applications.
Real Estate Agents Intern
PROTIGUE REALITY GROUP
Melbourne, VIC
09.2022 - 04.2023
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Maintained updated knowledge of local real estate markets.
- Ensured all transactions followed state laws regarding real estate practices.
Retail Operator
Florsheim Australia
Melbourne, VIC
02.2022 - 06.2022
- Maintained accurate records of customer interactions and transactions.
- Analysed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Provided personalised service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
Education
Bachelor of Business - Human Resources Management
RMIT
Melbourne, VIC06-2025
Skills
- Bilingual (Chinese and English)
- Hard-working
- Reliable
- Excellent time-management
- Team player
- Have RSA Certificate
References
- CHRIS ZHU, TEAM LEADER - MERCHANTS PROSPERTIY, 0451100039
- ANDY HUYNH, RESTAURANT SUPERVISOR - KITCHEN WORKSHOP, 0432981211
- KELLY ZHAO, RESTAURANT MANAGER - KITCHEN WORKSHOP, 0468576223
Languages
Chinese (Mandarin)
Full Professional
Timeline
Food & Beverage Attendant (Kitchen Workshop)
CROWN MELBOURNE LIMITED
10.2023 - Current
Educational Consultant
MERCHANT PROSPERITY
04.2023 - 10.2023
Real Estate Agents Intern
PROTIGUE REALITY GROUP
09.2022 - 04.2023
Retail Operator
Florsheim Australia
02.2022 - 06.2022
Bachelor of Business - Human Resources Management
RMIT
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