Xuanyu LU
Melbourne,Australia
Summary
- Four years of work experience in retail as a customer-focused sales associate, with extensive product knowledge.
- Well-organized, time-scheduling capabilities, flexible, and approachable character.
- Excellent communication and interpersonal skills, providing customers with memorable experiences.
- Rich experience in social media operation, figuring out social media content and operation strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Assistant
Saint Laurent
Melbourne, VIC
07.2022 - 11.2023
- Delivered outstanding client experiences by offering expert styling advice and tailored product recommendations
- Developed and nurtured a strong VIP clientele, fostering brand loyalty and increasing repeat purchases
- Handled high-value transactions with precision, ensuring seamless POS operations and an elevated luxury shopping experience
- Supported in-store events, merchandising strategies, and inventory management, upholding Saint Laurent's premium brand standards
- Worked with other team members to maintain the cleanliness and tidiness of the store, ensuring that the store environment was in keeping with the brand's image and provided a pleasant shopping experience for customers
- Best Appointment Award 2023
Sales Associate (Part-time)
Masons
Online
12.2021 - 12.2022
- Introduced product features to customers through the online platform Such as Xiaohongshu (Redbook) to help them choose the right products for them, resulting in over 1,000 online transactions and an average monthly sales growth of 15 per cent
- Maintained up-to-date knowledge of all product features and functions, tracking fashion trends and changes in market demand to provide customers with the latest fashion information and product recommendations
- Hosted live stream, sharing fashion insights and engaging with audience, reaching 100+ peak viewers and driving sales conversions
Casual Sales Associate
Sneakerboy
Melbourne, VIC
07.2021 - 07.2022
- Provided exceptional sales service to customers from diverse cultural backgrounds using English, Korean and Chinese, hosting and converting over 500 international customers and increasing sales by 10% month on month
- Managed daily stock counts and stock monitoring, identifying and optimising slow selling items through data analysis, effectively reducing stock by 20% and improving stock turns
- Analysed sales data on a regular basis, including top selling items, customer buying preferences, etc., to provide a basis for formulating targeted sales strategies
- Planned and executed 3 promotional events based on data analysis results, increasing sales by more than 30% in a single event
Education
Bachelor of Design - Design Media
RMlT University
Melbourne, VIC01.2023
Diploma of Arts - Communication
Swinburne University of Technology
Melbourne, VIC01.2019
Skills
- Sales strategies
- Appointment scheduling
- Follow-up skills
- Social Media Marketing
- Customer Service
- Teamwork Spirit
Accomplishments
I have accomplished my best appointment in 2023 by building good relationships with customers, and I always take care of customers' needs I make sure I have taken down every single customer's contact information, and sent a text to thank them for visiting our store I always follow up by the end of the day The use of these skills helped me to reach my individual KPIs and also helped the store's KPI increase by 30% monthly.
Certification
Korean TOPIK level 5
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Korean
Professional
References
References available upon request.
Timeline
Sales Assistant
Saint Laurent
07.2022 - 11.2023
Sales Associate (Part-time)
Masons
12.2021 - 12.2022
Casual Sales Associate
Sneakerboy
07.2021 - 07.2022
Bachelor of Design - Design Media
RMlT University
Diploma of Arts - Communication
Swinburne University of Technology
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