Kimberley Saunders
Belconnen
Summary
Seeking employment that offers personal growth, while expanding work ethics, knowledge, and education in diverse situations. Committed to continuously learning all aspects of the job to benefit future endeavors. Experienced in customer service and sales support, utilizing strong communication skills to foster positive client relationships and facilitate sales processes. Possesses knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
14
14
years of professional experience
Work History
Sales assistant
Bing Lee
2022.02 - 2025.03
- Liaising with suppliers, contractors and internal buyers
- Ordering stock directly and via Sydney distribution centres
- Attending training and other beneficial experiences outside work
- Organising installation and merchandising of displays
- Organising installation and repairs for customers
- Monitoring and achieving KPIs
Personal Finance Representative
Cash Converters ACT
2019.08 - 2020.09
- Open and closing of PFC, till and store safe counts
- Handling of confidential information
- The practice of responsible lending
- Marketing, sensitive in dealing with customers
- Recording department sales and budgets
- Collecting, interpreting and reviewing of financial information
Assistant store manager
Forever new
2019.05 - 2019.08
Casual sales assistant / Acting store manager
Cue Clothing
2018.09 - 2019.04
Store manager
Smiggle
2014.06 - 2018.08
- Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service catering to all age groups
- Complete store administration; experience in staff rosters, weekly wages, weekly reporting, maintaining a budget book to maximize the shops potential and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards; understanding and knowing how to achieve and maintain daily, weekly, monthly KPI’s
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues involving staff and customers (challenges, complaints, compliments etc)
- Be the face of the brand displaying high levels of performance and behaviour
- Receiving and storing the delivery of large amounts of stock whilst maintaining offsite locations
Sales assistant
Katies
2013.12 - 2014.05
- Company Overview: (store closed)
- (store closed)
Sales assistant
Ally Fashion
2013.08 - 2013.12
Sales assistant
Goldmark Jewellers
2011.09 - 2013.08
- Understanding the different elements and metals used to create jewellery
- Knowledge of properties of diamonds and other precious stones
- Specialised jewellery sales for engagements, weddings and anniversaries
- Responsible dealing with customer complaints
- Responsible for security within the store and being aware of suspicious activity from potential shoplifters and fraudulent credit cards etc
Education
Certificate I - Retail Services
NSW Vocational Education & Training Accreditation Board
01.2009
Statement of Attainment - Responsible Conduct of Gambling
Centre for Training Pty Ltd trading as CFT NSW
01.2009
Statement of Attainment - Responsible Service of Alcohol
Centre for Training Pty Ltd trading as CFT NSW
01.2009
Course - Peer Literacy Tutoring
NSW Technical & Further Education Commission Australia
01.2009
Skills
- Inventory management
- Stock ordering
- Visual merchandising
- Customer service
- Sales reporting
- Relationship building
- KPI monitoring
- Team leadership
- Budget management
- Staff training
- Sales strategies
- Data interpretation
- Cash handling
- Goal oriented
- Stock management
- Sales expertise
Hobbies and Interests
- Music
- Dancing
- Fashion
- Meeting new people
- Being a mum to my 2 beautiful girls
Telephone
0434 010 750
Timeline
Sales assistant
Bing Lee
2022.02 - 2025.03
Personal Finance Representative
Cash Converters ACT
2019.08 - 2020.09
Assistant store manager
Forever new
2019.05 - 2019.08
Casual sales assistant / Acting store manager
Cue Clothing
2018.09 - 2019.04
Store manager
Smiggle
2014.06 - 2018.08
Sales assistant
Katies
2013.12 - 2014.05
Sales assistant
Ally Fashion
2013.08 - 2013.12
Sales assistant
Goldmark Jewellers
2011.09 - 2013.08
Certificate I - Retail Services
NSW Vocational Education & Training Accreditation Board
Statement of Attainment - Responsible Conduct of Gambling
Centre for Training Pty Ltd trading as CFT NSW
Statement of Attainment - Responsible Service of Alcohol
Centre for Training Pty Ltd trading as CFT NSW
Course - Peer Literacy Tutoring
NSW Technical & Further Education Commission Australia