Yagmur Gundogdu
Melbourne,VIC
Summary
Dynamic professional with proven expertise in customer service and problem-solving, honed at Pandora Jewellery. Excelled in high-stress situations, enhancing customer loyalty and achieving sales targets. Skilled in POS systems and effective communication, I consistently led teams to exceed performance metrics through exemplary service and staff training.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Mks Dallas
Dallas, VIC
10.2022 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
Customer Service Representative
Pandora Jewellery
Broadmeadows, VIC
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Graduate Certificate - General Studies
Hume Central Secondary College
Broadmeadows, VIC11.2024
Skills
- Cleaning and sanitizing
- Supply restocking
- Guest relations
- Housekeeping
- Food safety
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Cash handling
- Team building
- Staff training
- Payment processing
- Visual merchandising
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
REFERENCE
Available upon request.
Certification
- White Card
- Certificate II in Workplace Skills
- Horticulture Certificate
Timeline
Hospitality Worker
Mks Dallas
10.2022 - Current
Customer Service Representative
Pandora Jewellery
02.2021 - Current
Graduate Certificate - General Studies
Hume Central Secondary College