Yan Deng

• Managed a diverse caseload, covering grievances, disciplinary actions, performance management, return-to-work processes, workplace consultations, and redundancy procedures, ensuring timely and effective resolution.
• Conducted thorough preliminary investigations, fact-finding, and evidence gathering to quickly understand case history
• identifying key issues and potential risks, and ensuring compliance with relevant legislation throughout the process.
• Provided pre-meeting guidance to clients, providing advice and coaching on best practices to mitigate business risk, and developing strategies for resolution.
• Liaised with clients and stakeholders via phone and email to address their ER concerns, providing advice and coaching on best practices to mitigate business risk, and developing strategies for resolution.
• Drafted and tailored client documentation, including formal meeting invitation letters and email communications to employees, legal and union representative inquiries.
• Prepared concise case briefs and meeting minutes for consultants, setting the stage for successful meeting facilitation and informed decision-making.

• Monitored the central HR inbox - first point of contact for employees, store managers, operations consultants and advise on HR related queries.
• Generated employment contracts and onboarded new employees in head office and company stores.
• Ensured contracts, company policies and procedures were up to date in accordance with NES, Awards (Fast Food/Restaurant) and state legislations.
• System Administrator for various company platforms (ActionHRM, Deputy, WorldManager) - first point of contact for user queries and troubleshooting, create user guides and provide training to managers.
• Optimised form/document templates and platform interfaces to improve workflow efficiency, minimise error in data input and allow easier adoption for new users.
• Placed job ads on recruitment platforms, shortlisting, organising interviews, conducting reference checks.
• Assisted with developing HR training modules for employees and franchisees (Articulate, Canva).
• Identified opportunities for employee engagement and assist with coordinating HR initiatives and company events.

Completed HR projects

• Implementation of digital HRMS - converted from paper-based system and streamlined HR processes (including onboarding, recruitment, performance reviews) and employee file management.
• Creation of company wide Intranet via SharePoint - hub for employees to access platforms, communications and
• Internal audit of over 300 stores in the Jamaica Blue and Muffin Break network - reviewing and analysing documents provided by franchisees to ensure compliance with FairWork and Awards, reported on areas of non-compliance and documenting the audit process via Salesforce

• Developed excellent team-working and delegation skills through coordinating with FOH and BOH staff
• Delivered high volumes of beverages with consistent quality and attention to detail in presentation
• De-escalating and managing customer queries/complaints through conflict resolution with professional demeanor