Yanzhen Hu
Melbourne,VIC
Summary
Highly motivated in serving customer with well communication skills and engaging personality approach. upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Maintains service standards and follows safe service regulations.
Overview
4
4
years of professional experience
Work History
Real Estate Agent
Nord International
Melbourne, VIC
06.2024 - Current
- Responded promptly to client inquiries via phone or email.
- Maintained updated knowledge of local real estate markets.
- Coordinated appointments to show homes to prospective buyers.
Manicurist
La Ritz
Melbourne, VIC
02.2022 - Current
- Developed strong relationships with existing clients by providing excellent service.
- Provided advice to customers regarding best practices for maintaining healthy nails.
- Worked collaboratively with team members to enhance customer experience in salon.
Pressed on Nails
Self Employed
Melbourne, VIC
01.2022 - Current
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Maintained customer records for future reference.
- Provided ongoing support for customers throughout the entire sales process.
Private Home Tutor
Self Employed
Melbourne, VIC
12.2020 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Manicurist & Receptionist
Haidilao Hotpot
Box hill, VIC
12.2021 - 12.2022
- Responded to customer requests and concerns about gel application and nail art designs
- Consistently received positive feedback from guests on performance reviews
- Provided training and mentoring to new staff to maximize performance.
Education
Lauriston's Girl School
11-2021
Bachelor of Commerce -
University of Melbourne
Skills
- Team Collaboration
- Attention to details
- Active listening
- Customer Service
- Excellent communication
- Social Media Marketing
- Real Estate Law
Timeline
Real Estate Agent
Nord International
06.2024 - Current
Manicurist
La Ritz
02.2022 - Current
Pressed on Nails
Self Employed
01.2022 - Current
Manicurist & Receptionist
Haidilao Hotpot
12.2021 - 12.2022
Private Home Tutor
Self Employed
12.2020 - Current
Lauriston's Girl School
Bachelor of Commerce -
University of Melbourne
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