Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Yashoda Karki

Summary

Experienced Sales & Marketing Coordinator: 5 years creating revenue-driven lead gen strategies. Customer-centric digital marketer, builds loyalty through innovative channel development, fostering long-term client relationships.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Food Works
05.2023 - Current
  • Supported the team by preparing documents, managing records, and handling customer inquiries and orders, resulting in a 10% increase in revenue
  • Handled 100+ customer inquiries, providing information on products, and assisted in order placement and follow-up, resulting in increased customer satisfaction
  • Acquired in-depth knowledge of Food Works Australia's food products by attending product training sessions, allowing customers informed purchasing decisions
  • Coordinated with internal teams to ensure timely order fulfillment, manage product availability, and monitor inventory levels
  • Assist in generating sales reports, analyzing data, and identifying trends and opportunities for sales improvement.

Retail Sales Assistant

Insta Phone Fix
08.2023 - 12.2023
  • Provide customer service by assisting 5-10 customers with inquiries, demonstrating product features, and guiding customers in choosing suitable mobile devices, plans, and accessories
  • Actively engage in sales activities, meet sales targets, and promote mobile devices and related products/services through effective communication and product knowledge
  • Monitor and manage inventory levels, restock merchandise, and ensure accurate records of stock levels to meet customer demands
  • Offer basic technical assistance to customers, help with device setup, and provide troubleshooting guidance for common issues to ensure customer satisfaction
  • Maintain the cleanliness and organization of the shop, arrange 3-5 displays effectively, and contribute to visual merchandising to attract customers and enhance the overall shopping experience.

Wait Staff Member

Spice Coconut
06.2023 - 11.2023
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanour.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Checked guests' identification before serving alcoholic beverages.

Education

Bachelor's In Business Studies -

Brilliant Multiple Campus
Kathmandu, Nepal
01.2021

Skills

  • Stock Management
  • Basic Computer Knowledge (Excel, Word, Power Point)
  • Professional Communicating Skills
  • Verbal And Written Communication
  • Telephone Skills
  • Time Management
  • Mail Handling
  • Project Management

Certification

  • Responsibilities Service of Alcohol(RSA), 2023
  • Barista course Certificate
  • Air hostess basic training certificate from Nepal


References

References available upon request.

Timeline

Retail Sales Assistant

Insta Phone Fix
08.2023 - 12.2023

Wait Staff Member

Spice Coconut
06.2023 - 11.2023

Retail Sales Assistant

Food Works
05.2023 - Current

Bachelor's In Business Studies -

Brilliant Multiple Campus

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Yashoda Karki