Yasmin Yehia Sayed Saad
Newcastle And Central Coast ,NSW
Summary
Versatile professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving operational processes. Skilled in rapidly acquiring new knowledge, applying it effectively, and adjusting to new environments. Driven by a passion for continuous learning and a strong work ethic. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
Work History
Administration Support Officer
HammondcareCardiff
Cardiff, NSW
02.2025 - Current
- Customer service at the front desk of the Cardiff Residential site.
- Working collaboratively with other admin support officers.
- Focus on delivering support to functions such as reception phone inquiries, switchboard, new starter documentation, rosters, and customer service.
- Provide support to the Residential Manager with ordering, Outlook calendar management, and meetings.
Specialised Dementia Carer
HammondcareCardiff
Cardiff
07.2023 - Current
- Provide care for the facility's residents.
- Provide care through the HammondCare model and according to the policies and procedures guidelines.
- Provide domestic support.
- Provide behavior management.
Regional Virtual & Online Testing Support Specialist
Amideast
, Egypt
04.2022 - 04.2023
- Facilitated online and paper test administrations in virtual settings, computer labs, and offices across the Middle East and North Africa.
- Managed test processes with field offices.
- Arranged and prepared tests based on field office needs.
- Distributed test admission details to candidates.
- Provided technical support during all regional digital test sessions.
- Addressed queries from testing candidates and organizations.
- Compiled and delivered detailed score reports for clients.
- Created detailed reports on test irregularities with timely updates and security concerns.
Instructors Affairs Manager
American University in Cairo
, Egypt
12.2019 - 04.2022
- Enhanced operational efficiency for instructors' matters.
- Established and carried out goals for managing instructor activities.
- Delivered comprehensive assistance to instructors.
- Partnered with HR, Instructional Design Unit, and Program managers to recruit instructors.
- Guaranteed precise archiving for instructors.
- Oversaw payment processing for instructors.
- Collaborated with the Instructional Design Unit to create comprehensive onboarding frameworks for instructors.
- Oversaw the effectiveness of the instructor's work, and assisted in enhancing proficiency.
- Resolved complaints from participants concerning instructors, promptly.
- Produces and distributes regular reports, guides, and documentation on various unit topics.
- Designed a comprehensive onboarding training program in collaboration with multiple sister units.
- Led the unit's team and 150+ instructors during the COVID-19 pandemic.
Part-time Instructor
American University in Cairo
, Egypt
07.2015 - 06.2020
- Developed and presented curriculum for diverse courses aimed at adult learners and professionals in Executive Education programs.
- Formulated detailed session plans aligned with course descriptors.
- Conducted classes with a focus on engaging learners.
- Offered consistent guidance and detailed insights to participants.
- Assessed participants' progress throughout courses.
- Tracked and documented participant scores via university electronic systems.
- Incorporated various educational technologies into university teaching experiences with proficiency.
- Collaborated on creating a Performance Management course as part of the new Executive Education offerings.
Professional Education and Training Head
Magrabi Foundation
, Egypt
01.2018 - 01.2019
- Managed training initiatives within the organization.
- Managed departmental operations through strategic planning, organization, leadership, and control.
- Supervised the creation and implementation of top-tier education programs.
- Oversaw assessment procedures for the program and instructors.
- Recruited skilled trainers to align with organizational needs.
- Generated regular reports showcasing department performance.
- Completed the establishment of the Magrabi Foundation's training department within one year.
Professional Education and People Specialist
Sphinx Oncology Center
, Egypt
01.2016 - 12.2017
- Coordinated team operations to achieve seamless collaboration.
- Oversaw scheduling and coordination of deliverables.
- Guaranteed adherence to established guidelines.
- Offered guidance for performance improvement to team members.
- Managed the creation, implementation, and execution of training programs.
Demonstrator
The British University in Egypt (BUE)
, Egypt
01.2014 - 01.2016
- Engaged in course planning, preparation, and delivery for undergraduate nursing students.
- Facilitated tutorials, demonstrations, and placement sessions, as directed by the course professor.
- Organized class sessions, designated by the course professor.
- Evaluated student work to offer constructive feedback.
- Facilitated an engaging atmosphere conducive to student learning.
- Guided students in completing practicum and dissertation projects.
Education
Certificate 3 - Individual Support
Hammondcare
Cardiff, NSW06-2025
Postgraduate certificate degree - Professional and Higher Education
Queen Margret University (QMU)
Edinburgh, Scotland08.2022
Fellow of the Higher Education Academy (Advance HE) -
07.2019
Associate Fellow of the Higher Education Academy (Advance HE) -
09.2018
Postgraduate degree diploma - Health care, and Hospital Management
American University in Cairo (AUC)
Cairo, Egypt11.2014
Bachelor’s Degree (Hons) - Nursing-Egypt (Including One Year internship training)
Queen Margret University (QMU)
Edinburgh, Scotland06.2012
Bachelor’s degree - Oral Medicine and Dental Surgery (Including One Year internship training)
Misr University for Science and Technology
6th October City, Egypt09.2006
Skills
- Agility
- Communication Skills
- Experienced with Tech Tools
- Client Service Expertise
- Planning and multitasking
- Adaptable Learner
Training
- Fundamentals of online Facilitation, Center for Learning and Teaching of the American University in Cairo, Cairo, Cairo, Spring 2020
- Competent Program Developer, Executive Education instructional design unit, School of Business, American University in Cairo, Cairo, Cairo, 07/01/19
- Excellence in Eyecare Training, Education Department of the International Council of Ophthalmology (ICO) at Lions Aravind Institute of Community Ophthalmology, Madurai, India, 07/01/17
- Learner-Centered Teaching Workshop, Center for Learning and Teaching of the American University in Cairo, Cairo, Cairo, 01/01/15
References
- Dalia ElDabbagh, Senior Director, Operations Unit, School of Business Executive Education, American University in Cairo, dabbaghd@aucegypt.edu
- Juleann Fallgatter, Senior Director, Advising & Testing Services, Amideast, jfallgatter@amideast.org
- Mohammad Shalaby, Executive Director, Magrabi Foundation, ms@magrabi.org
Timeline
Administration Support Officer
HammondcareCardiff
02.2025 - Current
Specialised Dementia Carer
HammondcareCardiff
07.2023 - Current
Regional Virtual & Online Testing Support Specialist
Amideast
04.2022 - 04.2023
Instructors Affairs Manager
American University in Cairo
12.2019 - 04.2022
Professional Education and Training Head
Magrabi Foundation
01.2018 - 01.2019
Professional Education and People Specialist
Sphinx Oncology Center
01.2016 - 12.2017
Part-time Instructor
American University in Cairo
07.2015 - 06.2020
Demonstrator
The British University in Egypt (BUE)
01.2014 - 01.2016
Certificate 3 - Individual Support
Hammondcare
Postgraduate certificate degree - Professional and Higher Education
Queen Margret University (QMU)
Fellow of the Higher Education Academy (Advance HE) -
Associate Fellow of the Higher Education Academy (Advance HE) -
Postgraduate degree diploma - Health care, and Hospital Management
American University in Cairo (AUC)
Bachelor’s Degree (Hons) - Nursing-Egypt (Including One Year internship training)
Queen Margret University (QMU)
Bachelor’s degree - Oral Medicine and Dental Surgery (Including One Year internship training)
Misr University for Science and Technology