Yaw Joe Siak
Sydney
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and boosting revenue, notably increasing sales by $13000 at Optus. Expert in customer complaint resolution and cash handling accuracy, leveraging fluency in multiple languages to excel in diverse environments. Adept at fostering positive customer relations and driving sales through effective communication and team collaboration.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Smarttone Campsie (Vodafone IDC STORE)
03.2023 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Assistant Store Manager
Optus
01.2020 - 03.2023
- Accomplished sales goals and boosted revenue by $13000 through product knowledge and customer relationship management
- Achieved the second-highest individual sales performance in NSW region
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
Sales Associate
Dr Vitamin
07.2019 - 01.2020
- Become top salesperson in the store within 2 months of joining.
- Recommended merchandise based on customer needs.
- Maintained up-to-date knowledge of customer buying habits.
- Listened to customer needs and preferences to provide accurate advice.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Increased purchase totals by recommending additional items.
Cashier
Night Market
07.2019 - 01.2020
- Provided professional and courteous service at all times.
- Counted cash in register drawer at beginning and end of shift.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Bagged, boxed or wrapped goods and product purchases.
- Cleaned and straightened work area.
Event Supervisor
Daia
04.2019 - 07.2019
- I was the only supervisor recruited by the company from my cohort who exceeded sales targets.
- Assessed events planning services and related costs, capitalising opportunities to cut costs and drive revenue generation.
- Trained and supported cross-functional teams comprised of customer service, marketing, and sales teams.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Promoter
Various Event and Roadshow
01.2017 - 07.2019
- Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective deal closing.
- Addressed prospect concerns and utilised persuasive techniques to turn patrons into paying, satisfied customers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Retail Sales Cashier
Scholl
01.2014 - 12.2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts - Leadershio And Management
VIA EDUCATION
NSW05.2025
Associate of Arts - Cert IV in Marketing And Communication
George Brown College
NSW12.2021
Bachelor of Arts - Radio And Television Broadcasting
IACT College
Malaysia06.2019
Skills
- Fluency in English,Mandarin,Bahasa Melayu(Indonesia,Malaysia),Cantonese
- Expert in telecommunication system (which included Siebel（Vodafone） / Jarvis（Optus））
- 4 Years work experience in the Australian telecommunications industry
- 10 Years customer service and selling experiences
- Team Player Mentality
- Flexible Schedule ( 6 day a week)
- Customer Complaint Resolution
Timeline
Sales Assistant
Smarttone Campsie (Vodafone IDC STORE)
03.2023 - Current
Assistant Store Manager
Optus
01.2020 - 03.2023
Sales Associate
Dr Vitamin
07.2019 - 01.2020
Cashier
Night Market
07.2019 - 01.2020
Event Supervisor
Daia
04.2019 - 07.2019
Promoter
Various Event and Roadshow
01.2017 - 07.2019
Retail Sales Cashier
Scholl
01.2014 - 12.2016
Bachelor of Arts - Leadershio And Management
VIA EDUCATION
Associate of Arts - Cert IV in Marketing And Communication
George Brown College
Bachelor of Arts - Radio And Television Broadcasting
IACT College
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