Yazan Abdouni
Overview
17
17
years of professional experience
Work History
Customer Support Officer
Link Group
03.2023 - 08.2023
- Working as CSO client service officer role responsible for providing client administration as well as providing support principal & senior advisors and client service managers.
- I play critical role supporting client financial advise.
Bank Loan Officer
Commercial Bank
12.2014 - 03.2021
- Company Overview: Qatar
- As a Bank Loan Officer, worked in the credit department with responsibility for managing personal/corporate Loans.
- Reviewed credit history of clients to determine eligibility, determined the best financing options, loan terms, interest rates, and monthly payments.
- Performed job functions in compliance with all company policies, federal and state rules, and regulations.
- Oversaw new accounts approval, online trade review, market surveillance, risk management supervisory review, margin and monetary control, trade through violations, and anti-money laundering activities.
- Educated customers about the different types of loans and credit options available, as well as the terms of those services.
- Analysed applicants’ financial status and credit to determine the feasibility of granting loans.
- Reviewed loan agreements to ensure accuracy and completeness according to policy.
- Delivered exemplary customer service to discount brokerage clients by executing equity, options, and mutual fund trades, providing stock quotes and market updates.
- Qatar
Technical Lead
Optus Telecommunication
01.2007 - 02.2014
- Company Overview: Sydney
- Worked at a Call Center for 3G & 4G Telephone/TV/Internet services.
- Provided technical support for the environment department for monitoring weather and 3G/4G towers.
- Held accountability for reviewing and documenting all major technical faults; actively involved in the development of investment process and strategy.
- Supervised and mentored Optus engineers, resolving all major and minor faults, reporting on progress, scheduling workloads, and monitoring weather conditions.
- Monitored all databases and record systems, ensuring all information was up-to-date.
- Ensured compliance with quality, cost, reliability, performance, and business objectives.
- Sydney
Timeline
Customer Support Officer
Link Group
03.2023 - 08.2023
Bank Loan Officer
Commercial Bank
12.2014 - 03.2021
Technical Lead
Optus Telecommunication
01.2007 - 02.2014
Similar Profiles
Pranali KhedekarPranali Khedekar
Customer Service Representative at Link GroupCustomer Service Representative at Link Group
Sunaina KumarSunaina Kumar
Customer Service Representative at Link GroupCustomer Service Representative at Link Group
NYA GALUAKNYA GALUAK
Customer Service Officer at Link GroupCustomer Service Officer at Link Group
Daniel PappasDaniel Pappas
Underwriting Administrator at Link GroupUnderwriting Administrator at Link Group
Vedashree RVedashree R
Customer Support Officer at Mphasis LimitedCustomer Support Officer at Mphasis Limited